Account Manager

About Us: reputed company is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. reputed company's AI-first solutions reputed company it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like reputed company, conversion reputed company and profit, reputed company generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as reputed company, reputed company, home24, Maxeda Brands, Birkenstock and The reputed company Group. reputed company is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit: . About You: You are excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the reputed company team, Sales team, and other internal reputed company teams to support and grow your book of business. You are an reputed company for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership. Responsibilities: You are the strategic reputed company for the clients in your book of business. You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how reputed company maps to these goals and needs. You will manage reputed company, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level). You will uncover and manage risk reputed company your book of business in a timely and effective manner. You will grow to be well versed on your clients’ business needs and the reputed company product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities. You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps. Requirements 3+ years of Account Management experience reputed company a SaaS company (ecommerce focus strongly preferred). Proven success managing enterprise renewal and expansion cycles. Track record of meeting or exceeding retention and growth targets. Executive reputed company and ability to influence VP+ and C-level stakeholders. Strong understanding of ecommerce KPIs (conversion reputed company, AOV, reputed company, profit, merchandising metrics). Ability to analyze and present data reputed company to ecommerce performance, A/B testing, and conversion optimization. Exceptional organizational skills and ability to manage multiple reputed company accounts simultaneously. Experience leading cross-functional initiatives without direct authority. A plus if you have: Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms. Deep analytical reputed company in ecommerce experimentation and performance data. Previous experience working with reputed company or reputed company customers Benefits 🏝️ Unlimited vacation time -we strongly encourage reputed company of our employees take at least 3 weeks per year 💰 A competitive compensation package including stock options 🌎 Fully remote team - choose where you live 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office 💻 reputed company laptops provided for new employees 🧑‍🎓 Training and development budget for every employee, refreshed each year 👪 Parental leave for qualified employees 🧠 Work with smart people who will help you grow and reputed company a meaningful impact Diversity, Equity, and Inclusion at reputed company At reputed company.io we are committed to cultivating a work environment that is diverse, reputed company, and inclusive. As an equal opportunity employer, we welcome individuals of reputed company backgrounds and provide equal opportunities to reputed company applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national reputed company, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet reputed company of our listed qualifications. Apply To This Job