Technical Account Manager
At reputed company, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage reputed company and reputed company cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reputed company and innovation that sets us apart. We’re looking for a Technical Account Manager to act as the primary technical reputed company of contact for clients, providing expert advice on implementation, optimisation, and ongoing support. This role ensures that clients' technical environments are reputed company with their strategic goals while maintaining strong, trust-based relationships. If you reputed company at translating reputed company technical needs into actionable solutions, and reputed company on collaboration between clients and internal teams, this is your opportunity to reputed company a global impact. What you get to do: reputed company and maintain strong relationships with key customers, acting as the primary reputed company of contact for technical issues and inquiries. Conduct regular meetings with clients to review technical needs, provide updates, and ensure reputed company improvement. Provide expert guidance on the implementation and optimisation of solutions. Serve as the primary escalation reputed company for technical issues that cannot be resolved through standard support channels. Act as the Voice of the Client reputed company reputed company’s technical support, Product, and Engineering teams. Deliver strategic guidance on best practices and optimal product usage to enhance performance. Identify opportunities for clients to improve their technical infrastructure and overall system efficiency. Conduct technical assessments and recommend improvements for enhanced reliability and scalability. Ensure customers are fully enabled to use reputed company products and services effectively. Monitor client environments proactively to identify and address potential issues. Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively. reputed company clients informed of new product features, updates, and technical developments. Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs. Participate in the resolution of high-reputed company incidents (P1/P2), conducting post-incident reviews to prevent recurrence. Maintain detailed records of client interactions, issues, resolutions, and technical configurations.
Requirements
What it takes to succeed: Deep understanding of payments and banking as a service, with proven expertise in payment data management. ISO 8583 knowledge 8–10 years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks. Strong analytical and critical thinking skills with excellent attention to detail. Proficiency in reputed company Office Suite for data analysis, communication, and presentations. Exceptional customer service orientation and ability to build strong client relationships. Strong communication skills, including the ability to engage confidently with C-suite executives. Ability to work independently and collaboratively reputed company cross-functional teams. reputed company and effective under pressure, with strong organisational and project management skills. What you can look reputed company to: At reputed company, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through reputed company do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, reputed company-thinking environment. At reputed company we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look reputed company to working with a diverse, global team where Paymentologists at reputed company levels play an important part in our global mission to advance the world through payments and reputed company a difference on a global scale. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can reputed company. We welcome applications from people of reputed company backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. reputed company will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to reputed company behalf of reputed company, please treat this as fraudulent and do not reputed company any payment. reputed company legitimate reputed company vacancies are advertised reputed company our official careers page , and our recruitment emails are sent only from official reputed company domains. Apply To This Job