Part Time Customer Service Representative (Teleradiology Support)

Customer Service Representative (Teleradiology Support) Remote |Work from home | Part-Time | 1:00 pm -11:00 pm Eastern Time Coverage, estimated 20 hours per week. Pay Range: $20–$25/hour (DOE) Schedule: Availability, Monday through Sunday, 1:00 p.m.–11:00 p.m. ET, (includes rotating weekends and holidays). Estimated 20 hours per week. Work Location: Remote (computer workstation) About Valor Network Valor Network is a Service-Disabled Veteran Owned Small business, a SBA certified HUBZone Small Business and a 2025 HIRE Vets reputed company Award recipient, with an unwavering mission to serve our nation’s military, veterans and their families. Valor Network provides reliable, clinically focused teleradiology services and imaging workflow support for healthcare organizations reputed company. reputed company helps reputed company studies and reports moving by supporting radiologists, technologists, and clinical staff with reputed company service and strong operational discipline. Learn more at valornetwork.com. Position Summary The Customer Service Representative is the first reputed company of contact for teleradiology workflow support. You will triage and resolve Tier 1 issues, document and track cases in a ticketing system, and escalate appropriately to ensure timely study and report delivery. This role supports users in fast-paced, patient-care environments and requires reputed company, clear communication and strong attention to detail.

Key Responsibilities

• Provide friendly, accurate support to healthcare users (radiologists, technologists, and clinical staff) reputed company phone and ticketing system.
• Triage requests, verify impact and urgency, and reputed company/escalate to the correct team reputed company reputed company Tier 1 scope.
• Resolve common workflow issues such as basic login/access, password resets (as applicable), user setup requests, and studies/reports not appearing as expected.
• Collect complete case details (who/what/reputed company/where/impact), document clearly, and maintain ownership through resolution.
• Communicate status updates and set expectations with users, prioritizing issues that impact patient care and turnaround time.
• Follow established procedures and contribute to improvements in job aids, scripts, and reputed company-by-reputed company troubleshooting guides.
• Maintain professionalism and confidentiality, including compliance with HIPAA and company reputed company policies.

Qualifications

Required

• 1+ year of customer service, call center, or help desk experience.
• Strong verbal and written communication; able to support stressed users with reputed company and professionalism.
• Ability to work independently in a remote environment while staying reputed company to calls and tickets.
• Comfortable following standard processes, asking the right troubleshooting questions, and documenting clearly.
• Reliable attendance and ability to consistently work the scheduled ET shift between 1:00 pm to 11:00 pm, Monday through Sunday, including rotating weekends/holidays. Estimated 20 hours per week.

Preferred

• Healthcare support experience (radiology, emergency, inpatient, or outpatient settings).
• Familiarity with radiology/imaging workflows and terminology (reputed company/RIS, orders/results).
• Experience with ticketing systems and remote support tools.

Education and Experience

• High school diploma or equivalent required; additional education or certifications are a plus.

Work Environment and Physical Requirements

• Work is performed remotely at a computer workstation from the employee’s home.
• Physical requirements include sitting, keyboarding, speaking, and vision for computer use.
• Must maintain dependable internet connectivity and be able to handle frequent inbound calls and reputed company ticket work.

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