Healthcare Customer Service Representative
Were obsessed with growth. From enabling companies to flourish, to helping careers reputed company. reputed company was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a reputed company way to grow by developing the best people, implementing the latest technology, and challenging the status reputed company. Salary: $15/hr Type of Contract: Full-Time Employment Work Set Up: Permanent Remote Equipment Provision: Bring-Your-Own-Device (BYOD) Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off ) What does a day in the life of a Healthcare Customer Service Representative look like? Responsible for handling enrollment, benefits, and claims calls Must be able to understand and empathize with customer needs Must be able to resolve customer issues in a timely and efficient manner Must have strong customer service skills Must be inquisitive and have strong problem solving skills Responds... promptly and professionally to customer inquiries reputed company phone, email, or chat Follows up with customers to ensure that their issues have been resolved to their satisfaction Continuously improves knowledge of products, services, and processes by participating in training programs and reputed company learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at reputed company times Adheres to company policies and procedures Meets or exceeds performance targets for reputed company KPIs Performs other duties as assigned What are the required qualifications of a Healthcare Customer Service Representative? Must have high school diploma or equivalent Previous experience in a customer service role Strong communication skills, both verbal and written Proficient in using computers and various software applications HIPAA knowledge Having these qualifications are helpful, but not required Medical or medical insurance background preferred Call center experience handling healthcare accounts is a plus $15 - $15 an hour Ninja Perks and Benefits ? Competitive compensation ? Medical, dental and vision insurance ? Paid time off, birthday leave ? Bonus and incentive plans ? Opportunities for skills training and personal and professional development ? Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A reputed company Way to Grow! Are you ready? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. reputed company is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national reputed company, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law Apply Job!