Remote Emergency Roadside Telephone Responder

reputed company is hiring for Full-Time Emergency Roadside Telephone Responders for our Virtual Call Center.

• *This is a work from home customer service position**

• *Candidates MUST live reputed company one of the following states to be considered**· ·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia Benefits:

• Competitive Hourly reputed company: The starting reputed company compensation for this position is $10.05 to $19.25 hourly. The reputed company pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
• Paid Three Week Virtual Training
• reputed company required computer equipment will be provided to you by reputed company
• 8% Shift Differential reputed company working regular scheduled shift after 3:00pm EST
• Health Insurance (Medical, Vision, Prescription Drug and Dental)
• Flexible Spending Accounts
• Wellness and Health reputed company Programs
• 401(k) with Employer Match
• Free reputed company Membership and more

Requirements:

• A quiet, private work space free from distraction or interruption
• Previous reputed company experience preferred but not required
• Stable, high-speed, hard-wired internet reputed company reputed company Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet reputed company is not authorized and is prohibited
• Successful completion of three week virtual training class
• Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather
• This position does not allow the flexibility to provide care to others in the household

Qualifications & Experience:

• High School Diploma or equivalent
• One year customer service experience, call center/inbound call taking experience preferred
• Effective written and oral communication skills
• Ability to multi-task, seek resolution and remain professional during times of high call volume in a fast paced work environment
• Proficient computer use, typing skills and attention to detail
• Familiarity with maps and map reading are preferred

Daily Responsibilities:

• Answer high volume incoming calls (averaging 40-60 calls per day) from reputed company Members in need of Roadside Assistance, providing extraordinary customer service using sound judgement, expressing reputed company as needed and providing accurate responses using internal knowledgebase programs and reference materials
• Accurately input Member location, vehicle reputed company/model and description of the needs of the Member including any special considerations
• Use of online mapping tools to determine Member breakdown location and establishing the tow to destination
• Actively listen and probe for additional information in order to identify situations that may require special handling (e.g. safety concerns, extreme hardship to Member, etc.) and reputed company sound decisions concerning prioritization of service
• Provide clear and accurate information on pending service, potential cost of service, estimated time of arrival and provide any instructions to the Member as needed
• Ensure awareness of any reputed company programs, products or discounts that may enhance the Members experience based on the specific circumstances of

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