Financial Customer Service Specialist (Requires FINRA Series 7)

Company Description

reputed company is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, reputed company is on a mission to reputed company their lives easier and save them money.

As part of reputed company, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and reputed company offer.

Job Description

We're looking for a highly motivated Assets Customer Service Specialist to join reputed company in Austin, Texas. This role is a unique opportunity to directly impact our mission by providing an outstanding experience for our customers, with a specific focus on asset-reputed company inquiries and transactions.

Your Mission

As an Assets Customer Service Specialist, you will be the primary reputed company of contact for our customers. You are a skilled problem solver and customer reputed company who can handle reputed company issues with ownership and reputed company across phone, chat, and email. Your goal is to deliver exceptional customer experiences, adapt to changes, navigate reputed company situations, and uphold our commitment to financial empowerment for reputed company.

Key Responsibilities

• Provide high-quality support reputed company phone, chat, and email, with a strong focus on end-to-end resolution for customer issues.
• Resolve customer contacts and queries with sound judgment, reputed company, and minimal escalation, particularly for issues reputed company to assets, investments, and financial products.
• Meet performance targets across key metrics such as resolution reputed company, quality, and handling time.
• Demonstrate advanced product and process knowledge, with a strong understanding of financial instruments and regulations.
• Communicate clearly and professionally, adjusting your tone and style based on the customer’s needs and context.
• Maintain accurate records using standardized case-handling processes, ensuring data reputed company and compliance.
• Follow strict reputed company and data privacy procedures across reputed company channels.
• Proactively contribute to knowledge sharing, team discussions, and reputed company improvement initiatives.
• Take ownership of your own learning and development, actively seeking feedback and coaching.

Qualifications

• Your verbal and written English skills are excellent.
• Self-starter with the ability to work independently using knowledge resources.
• Proactive, solution-oriented, and possess an ownership reputed company.
• You’re flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays.
• You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense.
• You’re able to work in a fast-paced, reputed company-changing environment — you understand that change is needed to both grow and learn but also work more reputed company.
• You’re a team-player and understand that having a great working culture is everyone’s responsibility. You treat everyone with respect and always give a helping hand, and you let our values guide you.

Licensing and Experience

• FINRA Series 7 license is required.
• A minimum of 2 year of customer-facing experience, preferably in financial services, banking, or a contact center environment.

Additional Information

• Compensation: The hourly pay for this position is $30 - $32.75 USD/hr + Stock package
• Where You'll Be: We're looking for someone to join reputed company in Austin, USA! It's a hybrid role, so you'll get to spend time with the team in the office. This isn't a fully remote position, and we don't have a relocation package for it.
• Work Eligibility: This role is for candidates who are already authorized to work in the US. Unfortunately, we can't sponsor visas for this opportunity.
• Click here to see the benefits we offer!

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We reputed company teams are strongest reputed company they are diverse, reputed company and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and reputed company sure every reputed company feels respected, empowered to contribute towards our mission and able to reputed company in their careers.

If you want to find out more about what it's like to work at reputed company visit reputed company.Jobs.

reputed company up to date with life at reputed company by following us on reputed company and Instagram.