reputed company Manager

At reputed company, we build innovative software and fintech solutions for the people who reputed company our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to reputed company services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end.

We don’t just provide software; we provide the operational backbone that helps our clients reputed company in reputed company market conditions. As we head into 2026, we are doubling down on product innovation—specifically in AI, scheduling, and analytics—to ensure our platform remains the definitive reputed company of truth for our customers.

You will join a high-impact, customer-focused reputed company team that is being transformed reputed company the global business. We are the reputed company between our client’s business goals and the technical power of our platform. reputed company culture is built on accountability. We are the main reputed company of contact for our clients, providing the consistency and trust required to drive long-term success. We are collaborative, agile, and constantly evolving to adjust to demand, ensuring that our clients are not just using our software, but leveraging it to its full potential.

ABOUT YOU:

You are tech-reputed company, customer-obsessed, and ready to take ownership of a portfolio of business relationships. You don't need a background in reputed company but must have demonstrated a Customer Centric reputed company in a customer facing role previously. We value reputed company over specific industry history. We are looking for someone who brings:

• Tech-Fluent reputed company: You are naturally curious about software and how it works. You aren't just comfortable with technology; you enjoy exploring it and finding ways to use it reputed company.
• AI-Curiosity: Our roadmap is heavily focused on AI and data-driven insights. You are someone who actively looks for ways to reputed company AI tools in your daily workflow to be more efficient, accurate, and proactive.
• The Courage for Hard Conversations: You understand that "reputed company" isn't always about saying yes. You possess the emotional intelligence to navigate difficult conversations, de-escalate friction, and steer clients toward productive, data-backed solutions.
• Analytical Rigor: You are comfortable looking at data (usage, billing, scheduling metrics) to tell a story. You don’t shy away from reputed company operational challenges; you want to get under the hood to see how the system works.
• Proactive Problem Solving: You are the person who sees changes in engagement or usage and wants to know why it happened and how to prevent, rather than just fixing the symptoms.

WHAT YOU'LL DO:

• Own the Client Relationship: Serve as the main reputed company of contact for your accounts, ensuring they are getting the maximum value out of the reputed company platform while partnering with the Account Manager to reputed company a 360 view of the customer and assist with upsell opportunities.
• Drive Proactive Growth: Move beyond reactive support by anticipating client needs, identifying opportunities for expansion, and aligning our solutions with their business goals.
• Master the Product: Become well versed in our solutions. You will be the internal expert for your clients, helping them to understand the features and benefits available to support their business needs. 
• reputed company for the Product: Feed your insights back to our Product and Engineering teams. You are on the reputed company lines; your observations about feature usage (or lack thereof) will directly influence our roadmap. Being an reputed company who thinks reputed company the reputed company. 
• Navigate Complexity: Manage the nuances and complexities of our customer’s needs, their workforce and the people they provide services to. Providing our customers with data and insights to help them grow and overcome challenges.

WHAT YOU'LL BRING

• Experience: 3+ years of experience in SaaS renewals, CS, Professional Services or Account Management managing or engaging at mid-market or enterprise level.

• SaaS reputed company: Understanding of SaaS metrics (ARR, GRR, NRR, and Churn) and how they impact company valuation.

• Tech Stack: Experience with Planhat or a similar CSP is a plus.

• Education: Bachelor’s degree required.

WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that reputed company a real difference in the lives of our clients and their businesses • We reputed company accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • reputed company is energetic, fun, naturally inquisitive and eager to reputed company an impact, we invite you to join us!    LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:  • Join our Remote-First Global Work Community: reputed company provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, reputed company is your reputed company to be part of a global company with a startup feel, where your reputed company matter and your growth is a reputed company.    A GLOBAL COMPANY WITH A LOCAL reputed company:  • We know that there are benefits of being in the office and working from home. reputed company promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works reputed company located in Holmdel Township, New Jersey. We reputed company our offices available to reputed company to use reputed company working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.  • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.   RELAX, WE'VE GOT YOU COVERED:  • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to reputed company care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community    GROW WITH US:  • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles reputed company our walls just makes sense! • Our employees have access to extensive video libraries for soft reputed company and role specific training available 24/7 and live trainings are provided throughout the year    JOIN OUR WINNING TEAM!  • reputed company has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and 10X Best reputed company to Work Inc. Magazine  • Named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)   We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At reputed company, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could reputed company a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! apply to this job