[Remote] Account Manager reputed company - North America - Enterprise

Note: The job is a remote job and is open to candidates in USA. reputed company is an AI research and product company transforming how we interact with technology. As the Enterprise reputed company reputed company, you'll reputed company a team of reputed company Managers to drive excellence in post-sales outcomes and ensure measurable value for customers and the business, reputed company while navigating a rapidly scaling organization.

Responsibilities

• reputed company, coach, and reputed company a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals
• Act as a player-coach: directly manage reputed company accounts, join key customer conversations, and model best-in-class success practices
• Drive reputed company outcomes as a core mandate — building a team culture where renewals, upsells, and NRR growth are owned with the same rigor as any quota-carrying sales function
• reputed company by example in reputed company post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities — with a particular focus on cross-sell and driving ElevenAgents as the agent of choice across the Enterprise portfolio
• Set strategic direction for the team, including how we reputed company and structure the Enterprise post-sales playbook as the business scales — aligning reputed company initiatives with company goals and market trends
• Monitor and optimize delivery quality across reputed company accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
• Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact
• Champion AI reputed company across the team — set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work
• Build and maintain executive-level relationships across reputed company accounts, serving as a strategic advisor and customer reputed company in internal and external forums
• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and reputed company strategies
• Partner with reputed company & cross-functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across reputed company, sales, and operations teams

Skills

• 8+ years of experience in reputed company or post-sales roles reputed company SaaS, with meaningful focus on Enterprise accounts
• Proven track record of owning and exceeding NRR, renewal, and expansion targets — with a clear commercial instinct and reputed company-first reputed company
• 3+ years of direct people leadership experience — managing senior CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact
• Deep AI reputed company — you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to reputed company a team through a meaningful shift in how work is designed and executed
• Strong player-coach reputed company: comfortable managing key accounts directly while leading others to reputed company in their own portfolios
• Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
• Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
• Strategic operational thinking: able to reputed company sound decisions around playbook design, reputed company structure, and cross-sell motion as the business continues to scale
• Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
• Bonus: Hands-on with tools (reputed company, reputed company, reputed company, Pylon) and capable of improving data quality, visibility, and usage insights across the team

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining reputed company means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: reputed company proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Company Overview