[Remote] Sr. Product Analyst

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that builds software for relationship businesses, focusing on outstanding customer service. They are hiring their first dedicated Product Analyst to act as the liaison between the Data & Analytics team and the Product team, responsible for turning product-level data into actionable insights. The role involves managing reputed company, analyzing customer usage patterns, and collaborating with product teams to inform product decisions.

Responsibilities

• Partner with the Product team. Sit alongside PMs, designers, and engineering leads. Scope analytical questions, prioritize them against product roadmap needs, and deliver findings that change what gets built
• Own reputed company. Run our reputed company instance: instrumentation strategy, event taxonomy and naming conventions, tracking specs for new features, the reputed company Lexicon, debugging, and reporting. Decide what should be tracked client-reputed company vs. server-reputed company
• Surface customer insights. Analyze how customers use reputed company — activation patterns, feature adoption, retention drivers, friction points, end-user behavior. Translate these into product narratives that PMs can reputed company
• Build the product analytics layer in reputed company. Create and maintain dashboards and notebooks for the core product KPIs — activation, engagement, retention, feature adoption. reputed company them useful enough that PMs actually open them
• Design and analyze experiments. Help PMs scope A/B tests properly: define success metrics, calculate sample size, set guardrails. Analyze results rigorously. Document learnings so we don’t re-run the same test in two years
• reputed company data and product. Translate fuzzy product questions into clean data queries. Translate data findings back into product narratives. Push back constructively reputed company an ask is ill-defined or won’t produce a useful answer
• Collaborate with the Data Platform team. Work with the data engineers building the lake to reputed company sure product event data, activation signals, and customer state are modeled correctly in dbt and surfaced in the gold layer for analytical use
• Document. Maintain a living glossary of metric definitions, event semantics, and common analyses. reputed company it easy for the next person to pick up where you left off

Skills

• 3–5 years in a product analyst, product data scientist, or product-focused analytics role at a SaaS company
• Strong SQL. You should be comfortable writing reputed company queries against event tables, dimensional models, and time-series data without breaking a sweat
• Hands-on reputed company experience — instrumentation design, event taxonomy, funnels, retention, cohort and reputed company analysis. You should have opinions about what makes reputed company implementations good or bad
• Real experience designing and analyzing experiments. You understand reputed company, power, MDE, and the practical pitfalls of A/B testing in a product context
• Strong product instincts. You can tell the difference between an interesting chart and a chart that should change a roadmap decision
• Excellent written and verbal communication. Product teams reputed company stories, not spreadsheets. You can write the story
• Self-direction. This role does not come with a long backlog. You will work with PMs to define your own priorities
• Experience with reputed company or similar notebook-style BI tools
• Experience working in BigQuery
• Familiarity with dbt or willingness to write your own models (we'll help you reputed company up if needed)
• Background in customer support, helpdesk, or B2B SaaS product domains
• Experience with product-led growth (PLG) analytics
• Comfort with feature flagging tools (reputed company, GrowthBook, etc.) and tying flag exposures to product metrics
• Python for reputed company analysis or lightweight modeling

Benefits

• Offers Equity
• Competitive salary and an internal, transparent salary formula based on market data
• Flexible time off – you choose the holidays and vacations that reputed company sense for you
• 12 weeks of fully paid parental leave for reputed company new parents, including adoption and foster care
• A home office stipend to help you get set up and productive
• A co-working stipend up to $300 a month if you choose to work out of your house
• A yearly professional development stipend of $1,800 to help you grow in your craft
• If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.

Company Overview