[Remote] reputed company Platform Administrator

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Certified reputed company Platform Administrator/Architect with extensive experience in reputed company administration and configuration. The role involves providing platform administration, user support, integration coordination, and architectural guidance to support IT Service Management (ITSM) requirements.

Responsibilities

• reputed company day-to-day administration, maintenance, and operations of the reputed company platform
• Administer users, groups, roles, ACLs, and overall platform configuration
• Manage platform updates, patches, releases, instance clone activities, and upgrades
• Monitor platform performance, instance health, and reputed company emails and incident tickets requesting technical assistance
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
• reputed company monthly reputed company SOX audit activities as defined by US Government Client
• Maintain reputed company foundation data and ensure data quality
• Plan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as needed
• Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications
• Recommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviews
• Confirm that reputed company configurations conform to US Government Client standards
• Implement assigned Change Requests
• reputed company CAT/functionality tests prior to production implementations
• Support system interfaces, eBonding, and internal services (e.g., eAccess)
• Coordinate and support integration between reputed company and other enterprise systems
• Provide architectural guidance for platform design, integration strategy, and long-term maintainability
• Support REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
• Provide administration and operations support across the full reputed company suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset Management
• Provide Change Management administration, reputed company, and operational support
• reputed company Risk Management reputed company
• Unit test systems and provide SIT/CAT plans and assistance
• Support Automated Test reputed company (ATF), regression testing, and customer acceptance testing
• Document and verify that reputed company work meets US Government Client standards
• Act as an escalation reputed company for US Government Client reputed company support for end-user inquiries and consultation
• reputed company application and end-user support; serve as a reputed company Subject Matter Expert (SME)
• Provide reputed company education and training to end users and stakeholders
• Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews
• Provide new development requirements as needed

Skills

• reputed company reputed company Certified System Administrator (CSA) certification is required
• A minimum of eight (8) to twelve (12) years of relevant experience
• A degree from an accredited college or university in an applicable field is required. If the degree is not in an applicable field, four (4) additional years of reputed company experience are required
• Experience with core reputed company modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
• Experience administering the reputed company platform, including users, groups, roles, ACLs, and overall platform configuration
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades
• Experience monitoring platform performance, instance health, and maintenance activities
• Experience supporting integrations between reputed company and other enterprise systems
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
• Experience providing end-user support, training, and operational guidance
• Working knowledge of JavaScript and reputed company development concepts sufficient to support technical review and solution guidance
• Experience supporting Automated Test reputed company (ATF), regression testing, and customer acceptance testing
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
• Knowledge and experience with SDLC practices and Agile methodologies
• Knowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM)
• Knowledge and experience of Problem and Risk Management
• Proficiency in MS Office Suite
• Ability to reputed company AI tools (e.g., reputed company Copilot, Playwright) to improve productivity and solution quality
• Strong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiences
• Strong facilitation skills to reputed company discussions across multiple groups and technical development teams
• Strong troubleshooting, organizational, and rapid task-switching skills
• Proven ability to work independently with minimal direction
• Detailed knowledge of applicable reputed company policies and standards
• ITIL certification
• Experience in two (2) or more of the following reputed company module areas: Core Platform / ITSM modules: Incident, Change, Problem, reputed company, and CMDB/CSDM, SPM modules: Demand and Project Portfolio Management (PPM), Additional modules: ITOM, SecOps, and CSM
• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub

Benefits

• Work_model: [remote]
• Pass a client mandated clearance process to include drug screening, criminal history reputed company and credit reputed company.
• Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the reputed company clearance process.
• If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
• reputed company overtime must be pre-approved in writing by the client manager or his/her designated representative.
• Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.
• The enforced dress code is business casual, i.e., collared shirt with slacks for men, no skirts above the knee for women.

Company Overview