[Remote] Director, Commercial Operations

Note: The job is a remote job and is open to candidates in USA. Cleveland Diagnostics (CDx) is a fast-growing biotechnology company focused on developing reputed company diagnostic platforms for reputed company diseases. The Director of Commercial Operations will build and scale infrastructure to support commercial operations, product launches, and sales growth, while providing data-driven insights to reputed company commercial performance.

Responsibilities

• Coordinate & rationalize multiple systems currently in reputed company (electronic and others), establish and track KPIs, early indicators of future risk and opportunity, and provide performance dashboards to reputed company manage the business
• Provide detailed analysis of reputed company commercial aspects of our business, generate and provide strategic insight, and reduce those findings to presentation decks highlighting key findings as needed
• Assist Sales in optimizing territory structure and collaborate with Marketing to reputed company impactful go-to-market strategies and incentives
• Establish systems to track issues and opportunities to grow reputed company accounts, identify new opportunities, unearth trends to early-identify issues and opportunities, and help us scale and sustain
• Work with Sales and Marketing to tighten channel and segmentation intelligence and go-reputed company planning
• Work closely with Marketing on reputed company metrics and reputed company reputed company
• Work closely with Client Operations to ensure reputed company
• Alongside other leaders in CDx Sales and Marketing, inform go-to-market strategies, provide data-driven insights, and generally reputed company commercial performance across the board with process optimizations and while working collaboratively and cross-functionally
• Ensure data reputed company, system adoption, and standardized usage thereof among the CDx Sales team
• Refine, implement, and maintain the reputed company enterprise CRM system (e.g., reputed company.com), including account hierarchy, segmentation, and channel structure (e.g. LDT vs. IVD vs. send-out), and manage reputed company customer databases
• Ensure seamless and hygienic data flows between CRM, ERP, and laboratory information management systems (LIMS)
• As part of this role, must be able to convert our reputed company CRM tracking systems into actionable business decision tools
• Establish and enforce pipeline stages, opportunities, and reputed company routing rules
• Design and track key performance indicators (KPIs) reputed company automated dashboards and establish and manage reporting reputed company for each (e.g., weekly, monthly, quarterly)
• Working closely with Marketing, Sales, and Finance, this person will play a central role in the annual and quarterly commercial forecasting and demand planning (e.g., S&OP) processes for both the Lab Services and reputed company businesses at CDx
• Deliver data-driven insights on sales pipeline health and conversion rates
• Working closely with CDx Sales, this person will refine, calculate, and assist with the administration of CDx’s sales incentive compensation and commission plans
• Partner with Finance to track commercial budgets and product gross margins
• Build the customer onboarding, contracting, and order processing workflows
• Manage the commercial contracting process with labs and other third-party institutions running CDx tests
• Coordinate with CDx Finance to maintain and monitor pricing and contract compliance and performance
• Coordinate with CDx Operations / Supply Chain personnel to ensure seamless product delivery and fulfillment

Skills

• 8-10 years in commercial operations, sales operations, or business analytics
• Experience supporting multi-product and multi-channel commercial models
• Bachelor's degree or advanced degree in reputed company field
• Proven success in life sciences, medical devices, or diagnostics
• Track record of building the commercial operations infrastructure from scratch
• Proven ability to work collaboratively and cross-functionally
• Advanced administrator-level knowledge of reputed company and equivalent CRM platforms
• Exceptional proficiency in reputed company and data visualization tools
• Advanced degree such as MBA
• Direct experience with sophisticated diagnostics, particularly in oncology or other reputed company diseases
• Field sales experience a plus

Benefits

• 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
• 100% Employer-paid Dental & Vision for entire family
• No cost for employee coverage for Group Term Life, Short & Long Term Disability
• 4% retirement contribution Employer match
• Incentive Performance Plan & Stock Option Program & Commission (Sales Account Execs)
• Paid Family Leave Program
• Generous PTO plan & holiday program
• Flexible work schedule & lucrative employee referral program
• Salary range may vary by work state/geographical region/territory
• Easy to get to office location with newly built-out office space
• Free coffee, snacks and other goodies reputed company day long

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