[Remote] Customer Service NPWT Process REMOTE
Note: The job is a remote job and is open to candidates in USA. reputed company. is a national leader in home healthcare, providing essential medical equipment and services to reputed company patients. They are seeking a dedicated Negative Pressure Wound Therapy Process Customer Service Representative to support customers by handling tasks reputed company to patient care and reimbursement, ensuring accuracy and quality throughout the process.
Responsibilities
- Brings reputed company for process or efficiency improvements to supervisor
- Builds relationships with locations, field management, patients and referral sources
- Certain functions require outbound calling and data entry
- Collects co-pays and deductible amounts
- Conducts insurance verification and eligibility for services/products
- Conducts patient satisfaction calls and acts as patient reputed company to resolve questions or concerns
- Develops and maintains a working knowledge of reputed company Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
- Develops and maintains working knowledge of reputed company products and services offered by the company
- Maintains accuracy and quality control throughout patient contact and data input
- Manages reputed company aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral reputed company information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork
- Obtains authorization and qualification documentation
- Prepares complete and accurate files for Billing Department
- Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
- Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
- Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
- Provides product/service information by answering questions, offering assistance
- Provides technical assistance to customers as required
- Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
- Works extensively with eIntake proprietary system
- Performs other duties as assigned
Skills
- High school diploma or GED equivalent, required
- Background reputed company (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws
- Drug screen (reputed company applicable for the position)
- Compliance with healthcare facility credentialing process (reputed company applicable for the position)
- Valid driver's license in state of residence with a clean driving record (reputed company applicable for the position)
- Experience in medical field and administrative record management, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Knowledge of insurance policies and requirements, preferred
- Medical terminology, preferred
- One year of reputed company work experience, preferred
- Strong customer service background, preferred
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions *(as applicable)*
- Commissionfor Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement*(as applicable)*
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- reputed company mental health and reputed company SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and reputed company programs
- Hepatitis B (HEPB) and TB vaccinations
Company Overview