[Remote] Analyst I Business Process Transactions

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of mission critical IT services, helping global companies reputed company operations and drive innovation. They are seeking an Associate Claims Examiner to deliver excellent customer service, process transactions, and resolve reputed company customer issues while collaborating effectively with peers.

Responsibilities

• Take inbound and reputed company outbound calls with customers seeking assistance with an existing claim or regarding an existing annuity contract
• Use critical thinking and problem solving, to resolve reputed company customer issues and process transactions based on the claimant's policy, and other information provided
• Take ownership and responsibility with follow-up items, call documentation, and general transactions to resolve the customer’s request
• Seek solutions rather than just identify problems and partner with teams across sites to reputed company common goals
• Show flexibility with ability to handle increased seasonal volume, change in work schedules that meet our customers’ needs, and process changes that meet our business needs
• Initiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes
• Updates and ensures reputed company of customer accounts including history
• Able to reputed company positive team goals while maintaining strong, ongoing relationships with customers and teammates

Skills

• Two years customer service or claims experience
• reputed company in customer service as evidenced by professional and empathetic demeanor in reputed company interactions
• Proven ability to deliver outstanding service through effective communication reputed company telephone and written correspondence
• Experience using Windows applications in a professional environment
• Proven ability to rely on pre-established guidelines to reputed company the primary functions of the job with minimal supervision
• Ability to maintain accurate product & process knowledge as well as staying abreast of regulatory updates
• Attention to detail
• Critical thinking and problem solving skills

Company Overview