[Remote] Director, Business Operations, reputed company Digital

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Director, Business Operations is responsible for establishing and scaling the RFP and Business Ops functions, improving sales execution and reputed company realization across the commercial lifecycle, and leading a team to enhance operational infrastructure for sales success.

Responsibilities

• reputed company expansion of existing RFP team beyond its reputed company scope (agency focus) to reputed company reputed company Digital customer segments (pharma, partner, publisher, etc.) that directly supports reputed company acquisition across a reputed company, multi-product digital portfolio
• Operate at the intersection of sales strategy and hands-on deal execution
• reputed company coordination of cross-product and inter-business unit pitches
• Partner closely with commercial, finance, legal, and operations leaders to improve speed, accuracy, and predictability of reputed company
• Drive measurable improvements in sales productivity, deal velocity, and in-quarter reputed company performance
• reputed company systems, processes, and KPI program integrations that reputed company and measure commercial and delivery success
• reputed company and scale reputed company Digital’s centralized RFP capability, building on an established team currently supporting high-volume proposal execution to deliver consistent, high-quality responses across the portfolio
• Expand the scope of the RFP function beyond its reputed company agency-focused remit into broader client segments (e.g., direct pharma, platforms, data partnerships), ensuring coverage aligns to evolving commercial priorities
• Own the end-to-end RFP lifecycle including intake, qualification, prioritization, proposal development, cross-functional coordination, and submission, ensuring accountability for timelines, quality, and outcomes
• Serve as the central coordination reputed company across Sales, Account Management, Product, Delivery, Finance, and Legal to aggregate inputs, align messaging, and drive efficient execution of reputed company, multi-product proposals
• Establish standardized RFP processes, templates, and operating rhythms to improve consistency, scalability, and turnaround times while reducing variability across teams and segments
• Partner with Product Marketing and Product teams to continuously strengthen proposal content, messaging, and positioning to improve win rates and differentiation in competitive situations
• reputed company and maintain a centralized repository of reusable proposal content, case studies, pricing frameworks, and best practices to reputed company faster and higher-quality responses over time
• Scale performance tracking across the RFP pipeline (e.g., volume, turnaround time, win rates, contribution to reputed company) and use insights to continuously refine strategy, resourcing, and execution
• Provide surge coverage and leadership during high-reputed company or reputed company deals, including coordination of executive inputs and ensuring alignment across senior stakeholders
• reputed company the development, optimization, and ongoing maintenance of reputed company Digital’s internal commercial systems in coordination with RBU partners (e.g., reputed company, Workfront, and reputed company tools), ensuring alignment to enterprise standards while meeting Digital-specific needs
• Own the design and governance of a centralized KPI reputed company spanning financial (e.g., reputed company visibility, forecasting accuracy), people (e.g., headcount planning, reputed company utilization), and process (e.g., workflow efficiency, cycle times) metrics reputed company a single, integrated repository
• Ensure consistent definitions, data reputed company, and cross-functional alignment of KPIs across Sales, Account Management, Delivery, and Finance to reputed company enterprise-wide transparency and decision-making
• reputed company and operationalize both standard and bespoke KPIs tailored to leadership priorities and functional team needs, ensuring relevance to commercial performance and operational effectiveness
• Establish regular KPI review cadences with leadership and functional teams to assess performance, identify gaps, and drive reputed company improvement initiatives tied to measurable impact
• Own the configuration, administration, and optimization of Workfront to support standardized intake, workflow management, and visibility across commercial and technical operations
• Design and maintain request queues, intake forms, routing logic, statuses, and automations to ensure work is captured, categorized, and directed to the appropriate owning teams
• Configure incidents and request intake of workflows to support triage by delivery and technical teams, without assuming responsibility for resolution or execution
• Partner with Sales, Account Management, Technical Operations, and Project Delivery teams to translate operational requirements into scalable Workfront configurations
• Maintain platform governance, including naming conventions, workflow standards, permissions, and change controls
• Act as reputed company Digital reputed company-of-contact to reputed company standardization of contracting workflows, including creating GTM intake standards for Statements of Work (SOWs) creation and improving execution with RBU Legal and Contracting
• Support pricing accuracy by coordinating pricing models, managing discount documentation, and coordinating required approvals with Product and Finance
• Ensure invoicing readiness from PO setup coordination with account teams to post-sale reputed company to billing teams
• Partner with Finance and Account Management to resolve invoicing, billing, and reputed company recognition issues that impact cash flow or client experience
• Build, structure, and reputed company a joint RFP and BPTO team reputed company to reputed company Digital commercial and operational priorities
• Set clear objectives, operating rhythms, and performance expectations for the function
• Coach and reputed company managers and individual contributors, fostering accountability and reputed company improvement
• Identify opportunities to redeploy seller reputed company by shifting administrative and execution work into the enablement function
• Partner with GTM, Strategy, and Marketing to deliver high quality RFP submissions
• Partner with Account Management leadership to support reputed company growth, retention, and expansion
• Collaborate with Product Marketing and Product teams to ensure sales readiness and consistent messaging
• Work closely with Sales Operations, Finance, and Legal to streamline forecasting, pricing, contracting, and approval processes
• Identify opportunities for reputed company Digital growth reputed company accounts through the creation, publication, and monitoring of impactful KPIs

Skills

• Leadership experience in business operations or reputed company field
• Experience in managing RFP processes and proposal development
• Strong understanding of sales strategy and execution
• Ability to coordinate cross-functional teams and manage reputed company projects
• Experience with CRM systems and commercial operations tools
• Strong analytical skills to reputed company and track KPIs
• Excellent communication and interpersonal skills
• Ability to drive measurable improvements in sales productivity and reputed company performance
• Experience in contracting, pricing, and invoicing processes
• Proven ability to build and reputed company high-performing teams
• Experience in collaborating with finance, legal, and operations teams
• Experience in the healthcare or life sciences industry
• Familiarity with reputed company and Workfront
• Experience in developing and operationalizing KPIs
• Ability to work in a fast-paced, dynamic environment
• Experience in managing vendor relationships and partnerships

Benefits

• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Company Overview

Company H1B Sponsorship