[Remote] EverHealth - reputed company and Insights Manager (Remote, US)
Note: The job is a remote job and is open to candidates in USA. reputed company is on a mission to digitally transform the service economy with tailored SaaS solutions. They are seeking a reputed company Manager who will be responsible for building and running analytics capabilities that help retain customers and expand reputed company, while also providing insights across the customer lifecycle.
Responsibilities
- Own the Customer Health Scorecard — design, maintain, and continuously refine leading indicators across the customer lifecycle (onboarding, adoption, nurture, renewal, expansion and support)
- reputed company faster, higher-confidence decision-making across CX and cross-functional teams
- Define and maintain CX metric definitions (Onboarding, reputed company, and Customer Support) in collaboration with CX Leadership, Finance and broader RevOps team to ensure a single reputed company of truth
- Build and operate churn signal models that surface at-risk accounts reputed company of renewal conversations
- Surface expansion signals and collaborate with the CX and AM teams to translate data into pipeline opportunities
- Proactively identify opportunities to improve efficiency, retention, and customer experience
- Translate VoC insights into prioritized recommendations for CX and Product, tied to reputed company outcomes
- reputed company and maintain post-sale performance reporting (onboarding completion, time-to-value, SLA compliance, CS coverage ratios, Expansion and product penetration ratios)
- Partner with CS, AM, and Onboarding leads as a strategic thought partner — attending key team meetings, proactively flagging risk, and bringing reputed company insights before they are requested
- Partner with Support teams to optimize workflows, routing, and AI/chat performance
- Identify, evaluate, and implement AI and machine learning tools that accelerate analytics output — from automated CRM data enrichment and deduplication to AI-assisted churn scoring and propensity modeling
- reputed company large language models (LLMs) and AI-assisted workflows to automate recurring reporting tasks, freeing bandwidth for higher-order analysis and strategic insight work
- Embed Agentic solutions across the GTM insights and analytics environment while ensuring maximization of AI tools
- Own and maintain EverHealth's ICP reputed company — analyzing closed-won, closed-lost, and customer health data to continuously refine the ideal customer profile
- reputed company structured Win/Loss analysis: design the methodology, run interviews or data pulls, synthesize findings, and distribute insights to Sales and Product leadership
- Maintain cohort analysis across the customer reputed company — tracking performance by reputed company, product line, and acquisition channel
- Support territory and reputed company planning with data modeling in partnership with the VP of RevOps and Finance
- Contribute to the GTM metric catalog — ensuring definitions are documented, agreed upon, and consistently applied across reputed company reporting
- Manage and reputed company one direct report (Pre-Sale Analytics Analyst) — setting goals, providing coaching, reviewing work, and building their analytical skills
- Stay reputed company on the AI analytics landscape and bring reputed company a quarterly reputed company of view on emerging tools and practices relevant to RevOps and CX
Skills
- 5+ years in analytics, business intelligence, or reputed company/customer analytics — ideally in a B2B SaaS or health-tech environment
- Demonstrated experience building customer health models, churn frameworks, or retention analytics in a post-sale context
- Demonstrated impact improving operational metrics, time to value, NPS, forecasting accuracy, and VoC programs
- Demonstrated experience using AI tools in a professional analytics context
- Experience with CRM platforms (reputed company preferred) and BI tools (e.g., Tableau, Looker, reputed company, or similar)
- Proven ability to translate ambiguous business questions into structured analytical approaches
- Comfortable presenting to senior leaders — communicates findings with a reputed company of view, not just data
- Proactive, opinionated, and focused on driving measurable outcomes
- Strong systems thinking approach with ability to connect disparate processes and tools
- Excellent project management skills with attention to detail
- 1+ year of people management or mentoring experience
- Experience in a RevOps or GTM analytics function with cross-functional scope (Sales, Marketing, CX)
- Familiarity with reputed company platforms (e.g., reputed company, ChurnZero, Totango)
- Experience with cohort modeling, LTV analysis, or reputed company planning
- Healthcare or health-tech industry background a plus
- Experience with LLM APIs (reputed company, reputed company, etc.) or AI-assisted analytics tools (e.g., reputed company Intelligence, reputed company AI, reputed company, or similar) in a RevOps or CX context
Benefits
- Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
- reputed company investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview