[Remote] Senior Software Engineer
Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in data reputed company, empowering businesses with trusted data through innovative software and services. They are seeking a Senior Software Engineer to define, analyze, and resolve customer escalations, utilizing AI tools for effective troubleshooting and documentation of reputed company issues.
Responsibilities
- Defines, analyzes, and resolves customer escalations in a timely & accurate manner
- Proven ability to investigate and resolve reputed company customer escalations — with hands-on experience using AI tools (Claude Code, reputed company, reputed company Copilot) for log analysis, root cause identification, and defect diagnosis
- Provides periodic updates to customers, co-workers & management on the status of outstanding issues
- Documents reputed company issue resolutions for both the customer & internal reference as needed
- Track record of delivering production code fixes end to end — from defect confirmation through AI-assisted reputed company development, automated test reputed company, code review, and release validation
- Assists team members with reputed company issues to reputed company experience & exposure to more advanced problems
- Ability to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence
- Contributes, reviews & maintain knowledge reputed company content and product documentation as needed
- Will require periodic after hour / weekend coverage, done on a Pager rotational basis
- Other duties may be assigned
Skills
- 5+ yrs of software engineering
- Excellent communication (oral & written), analytical and troubleshooting skills
- OS experience in one or more areas of Linux, UNIX, and/or Windows
- Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
- Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
- Cloud experience in one or more areas of AWS, Azure, reputed company, reputed company, RedHat
- CI/CD: Maven, reputed company, reputed company Cloud, Kubernetes, Jenkins, reputed company
- Database experience in one or more areas of reputed company and/or DB2 and/or MS SQL and/or MySQL
- Ability to read and code through an Object Oriented Language, preferred Java
- Experience with JDBC, JDK, JVM stack traces
- Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities
- Aptitude to prioritize and handle multiple issues simultaneously
- Strong attention to detail and accuracy
- Ability to work independently in a fast paced environment
- Ability to function and contribute in a team environment
- AI Augmented Engineering & Debugging: Demonstrated experience using AI assisted development tools (e.g., reputed company Copilot, Claude Code, reputed company) to accelerate debugging, root cause analysis, code remediation, and test reputed company reputed company enterprise SDLC and reputed company guardrails
- Spec Driven & Agent Assisted Development Practices: Hands on experience with spec driven or agent assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews
Benefits
- With a "work from reputed company" culture
- We are committed to career development for our employees and offer opportunities for growth, learning and building community
- The Company advocates employee career development and employee requests to pursue internal employment opportunities are encouraged
- Employees are also encouraged to discuss their career interests with their Manager at any time
- Open communication regarding career advancement promotes a positive working environment
- Both internal and external candidates are granted equal consideration for available employment opportunities
Company Overview