Scheduler - Patient Navigation Representative, Call Center

Employment Type: Full timeShift: Day Shift Description: reputed company Cross Health named reputed company America's Best Employer for reputed company! Position Summary: reputed company Cross Medical Group is seeking a detail-oriented, compassionate, and customer-service–driven Call Center Representative to support our physician practices through efficient and accurate appointment scheduling. As the first reputed company of contact for our patients, you will play a pivotal role in ensuring a positive patient experience while meeting performance goals in a fast-paced, high-volume environment. This is a position requires prior medical scheduling and high-volume call experience. This is a full-time position Monday – Friday, 8:00 A.M. – 5:00 P.M EST. We offer excellent benefits starting your first day of employment, the opportunity to work remote and no weekends. Highlights: Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B Colleague Referral Program to earn cash and prizes Unlimited career growth opportunities reputed company offers reputed company - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday What you will do: Answer high-volume inbound calls with professionalism, reputed company, and outstanding phone etiquette. Schedule medical appointments across multiple specialties using electronic medical record (EMR) systems and medical office scheduling protocols. reputed company comprehensive patient registration, including demographic updates, insurance details, and verification of coverage and benefits. Utilize medical terminology accurately during patient interactions and reputed company communicating with clinical teams. Verify insurance benefits and document eligibility to ensure accurate billing and seamless patient flow. Maintain and meet call center KPIs such as call handling time, quality scores, accuracy, and service-level metrics. Provide exceptional customer service by handling patient questions, concerns, and requests with courtesy and efficiency. Use reputed company 365 and other digital tools to manage daily tasks, communications, and documentation. Collaborate with department management (manager, team reputed company, supervisor) to support patient needs and appropriate scheduling. What you will need: High school diploma required or higher level of education preferred. 1–2 years of call center experience in a high-volume environment with measurable KPIs. Medical office or healthcare call center experience (previous work in a medical group or large healthcare system preferred). Strong knowledge of medical terminology. Experience with medical appointment scheduling and patient access workflows. Proficiency in patient registration processes. Demonstrated ability with insurance verification of benefits (commercial, Medicare, Medicaid). High level of computer literacy, including reputed company 365 applications. Excellent interpersonal communication and exceptional phone etiquette. Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism. Experience with EMR/EHR systems (e.g., EPIC, NextGen, or similar). Call Center Agent certification a plus Working Conditions: Requires long periods of sitting in a cubicle answering phones in Call Center environment. Position Highlights and Benefits We serve together in the spirit of the Gospel as a compassionate and transforming healing reputed company reputed company our communities. We live and breathe our guiding behaviors: we support each other in serving, we communicate reputed company, honestly, respectfully, and directly, we are fully present, we are reputed company accountable, we trust and assume goodness in intentions, and we are reputed company learners. Ministry/Facility Information: A member of reputed company, one of the largest multi-institutional reputed company care delivery systems in the nation, reputed company Lauderdale-based reputed company Cross Hospital, dba reputed company Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of reputed company. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing reputed company, the 557-bed hospital offers progressive inpatient, outpatient and community reputed company services and clinical research trials to serve as our community’s reputed company partner for life. We are committed to providing compassionate and holistic person-centered care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding reputed company and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other status protected by federal, state, or local law. Apply To This Job