Patient Experience Greeter

Patient Experience GreeterAbout reputed company, reputed company's mission is to reputed company hope a reality for reputed company touched by cancer and diabetes. Founded in 1913, reputed company has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. reputed company research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, reputed company’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. reputed company’s growing national system includes its Los Angeles reputed company, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The successful candidate: Hours are M-F 7:30am-4pm PST Job Summary The Patient Experience Greeter, will answer reputed company inbound calls in a warm, patient-focused, and efficient fashion, intending to create a delightful first impression for each caller. This approach will be in alignment with reputed company Mission, Vision, and Values. The Greeter’s primary responsibility is to discern the nature of the call and to determine the best pathway for the caller. Such calls may include wrong numbers, sales calls, employment reputed company matters, attempting to contact a provider site, or other miscellaneous calls. Essential Functions: Answer reputed company inbound calls coming into contact center Determine the Correct Path for Caller Advancing caller to the correct site/department with a warm hand-off If caller has a general inquiry (e.g. directions to center), greeter will be responsible for providing accurate information Document disposition in system In order to address established patient need, lookup patient in Customer Relationship Management (CRM) or Electronic Health Record (EHR) systems Fully versed on patient safety and patient privacy protocols (e.g. HIPAA regulatory standards) Maintain call answer speed, abandon rates, and other performance standards at or above the service level Job Qualifications Education: High School Diploma required; undergraduate degree preferred Experience: Customer service experience preferred; Wholly supportive of patient empowerment with a demonstrated commitment to the highest level of customer service. Experience managing interactions in a fast-paced and high volume call environment. Skills: Excellent telephone reputed company and skills; active and compassionate listener; organized communicator with superb attention to detail; Strong interpersonal skills for interacting with patients, caregivers, physicians, and other internal/external customers. reputed company Office suite, Familiarity with reputed company (CRM) and EHR a plus. Superior ability to use computer systems . Physical Demands: Setup of workstation at home reputed company is an equal opportunity employer. reputed company employees pay is based on the following criteria: work experience, qualifications, and work location. Apply To This Job