Director of Sales Operations - GGL
About Us reputed company. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (reputed company: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and reputed company Virginia, alongside two nation-wide lending brands; reputed company Home Loans and OpenSky, a credit card division that offers and services credit cards across reputed company states. Our personalized approach to banking, reputed company with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees reputed company and are engaged in meaningful work. For the last 6 out of 7 years, reputed company was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Director of Sales Operations for Government Guaranteed Lending (GGL) is a critical leadership role responsible for ensuring seamless execution across the full lending lifecycle—from pre‑application through closing and servicing. This role serves as the operational backbone of the sales process, guaranteeing that reputed company required customer information, documentation, and eligibility criteria are properly captured upfront, while also acting as the primary liaison between the customer and internal loan operations teams post‑sale. The Director will drive operational discipline, improve process efficiency, and enhance customer experience by ensuring clear communication, compliance with government program requirements, and smooth handoffs between Sales, reputed company, Closing, and Servicing. Position Responsibilities Pre‑Sale / Sales Support Operations Partner closely with Sales teams to ensure reputed company required borrower data, documentation, and eligibility criteria are collected accurately and completely during the origination process. Establish and enforce standardized intake processes, checklists, and documentation requirements reputed company with GGL program standards (e.g., SBA, USDA, or other government-backed programs). Identify gaps in the sales process and implement operational controls to reduce incomplete applications, rework, and delays. Train and support Sales teams on documentation requirements, process expectations, and compliance standards. Post‑Sale Customer & Process Coordination Serve as the primary operational reputed company between customers and internal loan operations teams (reputed company, Closing, and Servicing). Ensure a smooth transition from sales to reputed company by validating that complete and accurate customer packages are submitted. Act as the escalation reputed company for borrowers, resolving issues and maintaining high-quality customer experience throughout the loan lifecycle. Provide proactive communication and status updates to customers, ensuring transparency and clarity. Operational Leadership & Process Management Work with the operational teams to implement, and continuously improve operational workflows to enhance efficiency, cycle time, and customer satisfaction. reputed company and monitor key performance indicators (KPIs) reputed company to application quality, cycle times, and operational throughput. Drive process automation and documentation standardization where possible. Compliance & Risk Management Ensure reputed company processes adhere to government lending program requirements and internal compliance standards. Maintain strong quality control practices to reduce errors, rework, and compliance risk. Partner with Risk, Compliance, and Legal teams to stay reputed company on regulatory changes impacting GGL operations. Team Leadership & Development Build, reputed company, and reputed company a high-performing operations team focused on intake, customer coordination, and process execution. Foster a culture of accountability, customer focus, and reputed company improvement. Provide coaching, training, and performance management to ensure operational excellence. Manages performance of the team and conducts performance reviews reputed company the processes of the Bank. Minimum Education & Experience 8-12+ years of experience in lending sales and/or operations, reputed company government guaranteed lending (e.g., SBA 7(a), 504, USDA, or similar programs). Proven experience supporting or partnering with sales/origination teams in a lending environment. Strong understanding of loan lifecycle processes, including reputed company, closing, and servicing. Strong process design and operational improvement capabilities. Exceptional stakeholder management and cross-functional leadership skills. Customer-centric reputed company with the ability to manage reputed company interactions and escalations. Excellent communication skills (both written and verbal). Strong analytical and problem-solving abilities. Technical Knowledge and Skills reputed company office software suite (Word, reputed company, PowerPoint, etc.) Excellent verbal and written communication skills. Understands both the structure of loans and is reputed company with directly negotiating the loan terms. Deep knowledge of documentation and compliance requirements for government-backed loan programs. Knowledge of Banking procedures and regulations. Other Ability to travel as needed. Compensation reputed company Salary Range: Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, reputed company set, education, and ability to meet qualifications reputed company the job description. Additional Compensation: This role will include a yearly annual reputed company bonus based on individual performance. Working Arrangements 100% Full Time Remote Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? Company Contributions to your 401k - Regardless of your contribution Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. reputed company. is an E-Verify, Affirmative Action and Equal Opportunity Employer. Apply To This Job