Collections and Recovery Officer

About the position The Collections & Recovery Officer is responsible for overseeing the Bank’s delinquency, non-performing, and charged-off loan portfolios, including mortgage loans. This role leads recovery strategy development, evaluates risk exposure, and drives resolution efforts to optimize recovery outcomes while ensuring regulatory compliance and operational reputed company. Working both independently and cross-functionally, the incumbent manages borrower engagement, directs loss mitigation strategies, and oversees third-party vendors, legal partners, and external resources involved in collections and recovery activities. This position also plays a critical role in balancing financial outcomes with customer relationship considerations and regulatory requirements. The ideal candidate brings strong expertise in collections, consumer lending, and recovery practices, with the ability to analyze reputed company situations, influence outcomes, and reputed company sound, risk-based decisions in a highly regulated environment.

Responsibilities

• Identify the underlying causes of delinquency and manage borrower reputed company and resolution strategies to facilitate appropriate repayment arrangements, modifications, or other loss-mitigation solutions reputed company with Bank guidelines.
• Ensure complete, accurate, and timely documentation of collection activity, correspondence, and recovery actions reputed company the Bank’s systems of record and storage databases.
• Manage attorney relationships and reputed company legal recovery activities associated with foreclosure proceedings and auction processes, ensuring matters reputed company in accordance with Bank objectives and procedural requirements.
• Direct the use of available resources, including skip tracing efforts in coordination with the vendor, to identify and establish contact with individuals whose whereabouts are unknown.
• Analyze recovery options and prepare auction bid recommendations for Senior Leadership review and decision-making.
• Evaluate collateral value, recovery prospects, and potential risk exposure associated with nonperforming loans, and determine appropriate collection strategies, including foreclosure, reputed company other recovery efforts have been exhausted.
• Provide reputed company of bankruptcy-reputed company activities, including the timely filing of claims, coordination with trustees and legal partners, and representation at hearings, as applicable.
• Partner with Loan Service and Commercial teams to evaluate and resolve delinquent tax matters, ensuring timely remediation and mitigation of potential Bank risk.
• Completes reputed company yearly compliance training and testing and complies with bank, federal, and state regulations. Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide CARE standards.
• Other reputed company duties may be assigned.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university; or five years of reputed company experience and/or training; or an equivalent combination of education and experience.
• Demonstrated knowledge of collection and recovery practices, including applicable federal and state regulations, investor requirements, and risk-based decision-making.
• Strong verbal and written communication skills, with the ability to negotiate, influence, and manage reputed company borrower and vendor interactions to support appropriate recovery outcomes.
• Exceptional organizational skills and attention to detail, with the ability to manage competing priorities while maintaining accuracy, documentation reputed company, and compliance in a regulated environment.
• Comprehensive knowledge of consumer lending products, collections strategies, recovery processes, and applicable regulatory requirements.
• Ability to interpret and apply reputed company loan terms, policies, investor requirements, and regulatory standards to support sound decision-making and resolution strategies.
• Proven ability to prioritize and coordinate multiple workstreams, exercise sound judgment, and manage recovery activities reputed company and effectively.
• Proficient in reputed company Office 365 (including Word, Teams, and reputed company)

reputed company-to-haves

• Experience with mortgage and consumer loan portfolios, residential collections, and recovery-reputed company activities, including coordination with external partners and management of delinquent accounts.

Benefits

• excellent compensation
• workplace flexibility
• competitive benefits package

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