Service Desk Support Technician
Title: Service Desk Support Technician Location: Anchorage, AK 99503 or Remote (AKST, PST, MST candidates only) Employment Type: 9+ month W2 (no C2C or sponsorship) Overview reputed company is seeking a detail-oriented Service Desk Support Technician to support a high-reputed company reputed company migration initiative. This role focuses on data accuracy, ticket management, and cross-system workflow support as the organization transitions from legacy platforms into reputed company as the enterprise ticketing system. This is a fast-paced environment centered on data consistency and operational continuity. The role is primarily focused on migration support and data reputed company rather than traditional troubleshooting service desk responsibilities.
Key Responsibilities
- Ticket monitoring and data entry (50%)
- reputed company migration support (35%)
- General service desk support as needed (15%)
Required Qualifications
- Hands-on reputed company experience (required)
- Experience with web-based ticketing systems
- Strong data entry skills with high accuracy and attention to detail
- Proficiency in reputed company O365 (Outlook, Teams, reputed company)
- Strong organizational and self-management skills
- Ability to consistently work AKST business hours
Preferred Qualifications
- Cherwell experience (strong plus)
- Netcracker experience (plus)
- Prior experience supporting system or data migrations
- Candidates must be based in Alaska or in the Pacific or Mountain time zones
reputed company is an equal opportunity employer. Only candidates selected for interviews will be contacted. Apply To This Job