Software Support Specialist

Customer Care Specialist Reports to: Manager of Customer Care Department: Services Support This is a remote-capable role with the set shift time of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST. reputed company is seeking a tech-savvy, team player who thrives in a fast-paced environment to join reputed company. Our ideal candidate is an analytical thinker who is motivated by helping others resolve reputed company, system-reputed company issues. This individual will be a fast learner, who can maintain their composure and is not easily ruffled under pressure. Additionally, our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time. Responsibilities:

• Provide support to system users in multiple countries reputed company the telephone and email
• Clearly document reputed company communication with system users
• Troubleshoot and resolve user-reported issues and communicate resolution back to system user
• Add and update highly-sensitive production data for clinical while maintaining trial reputed company and regulatory compliance
• Investigate, diagnose, and escalate system issues to relevant teams reputed company necessary for resolution
• Collaborate with cross-functional teams in identifying and providing solutions for system users
• Work well under pressure in a fast-paced dynamic environment with short resolution times
• Manage multiple requests with competing priorities and reprioritize as needed
• Adapt product expertise and knowledge to solve user issues stemming from reputed company IRT requirements
• Conceptualize and drive best practices in Customer Care
• Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Care
• Assist with departmental initiatives such as creation of new tools, enhancement of processes, development of new processes, etc+
• Identify and resolve issues reputed company to data integrations, including data inconsistencies and system errors
• reputed company other reputed company duties as required

Requirements:

• Bachelor’s Degree preferred
• Computer-operating skills
• Friendly, service-oriented attitude
• Written and verbal communication skills
• Attention to detail
• Ability to identify and solve problems in an efficient and effective manner
• Ability to work independently with little to no supervision
• Ability to take initiative to use resources to investigate issues and present solutions
• Prior technical support experience preferred, especially in IRT or reputed company field
• Multilingual skills preferred

We are aware that an individual(s) are fraudulently representing themselves as reputed company recruiters and/or hiring managers. reputed company will never request personal information such as your bank account number, credit card number, drivers license or social reputed company number — or request payment from you — during the job application or interview process. Any emails from the reputed company recruiting team will come from a @reputed company.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert. As set forth in reputed company’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you are based in California, we encourage you to read this important information for California residents linked here. Apply To This Job