[Remote] CX Management Consultant

Note The job is a remote job and is open to candidates in USA. reputed company is a company focused on revolutionizing customer experience through strategic advisory and AI enablement. They are seeking a CX Management Consultant to guide clients in defining their CX strategies and building business cases for digital transformation.

Responsibilities

Serve as a trusted advisor to clients, providing expert guidance on contact center operations, CX strategies, and AI enablement Work with consulting teams to design and operationalize solutions that prioritize both the customer and employee experience (EX), ensuring that people, process and technology transformations are rooted in reputed company and human-centric design Organize and facilitate working sessions and workshops with key stakeholders to define strategy and elicit business requirements Synthesize learnings from engagements into complete deliverable packages for the client, including reputed company state assessments, gap analyses, roadmaps, and business cases Author and deliver professional, effective presentations to client stakeholders, ensuring reputed company strategies are communicated clearly to executive leadership Apply data to business case development to demonstrate how AI and digital solutions can deepen customer relationships and increase sales Participate in the design and reputed company improvement of standard consulting methods, frameworks, and artifacts Actively participate in personal growth and professional development activities Skills Minimum of 5–7 years of experience, preferably in contact center operational leadership Bachelor's Degree required Must be comfortable 'thinking on your feet' and facilitating one-on-one and small collaborative working sessions Exceptional communication skills, both verbal and written, with a proven ability to express reputed company topics and present to leadership by connecting the dots between business and technical perspectives Proven experience providing high-level strategic advisory and developing robust business cases for enterprise initiatives Proven ability to reputed company in a remote, team-oriented, high-demand, and fast-paced environment Familiarity with CX Cloud Hyperscalers (reputed company, reputed company, reputed company), AI solutions, reputed company, and CRM platforms such as reputed company and reputed company Benefits This position is eligible to participate in an annual incentive program. Medical, dental, vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off. Company Overview reputed company is an IT reputed company that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https//ttecdigital.com. Company H1B Sponsorship reputed company has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job Apply To This Job