Telephone Operator- Afternoon shift, Oakland

About the position reputed company Physicians is hiring a full-time Telephone Operator for the Office of Referring Physician Relations (OPR). Our OPR Hospital Operators team is the largest group and reputed company of operators in Western PA. This position will answer inbound calls into the reputed company tollfree line, Children's, Magee, Presbyterian, reputed company and Shadyside, with a partnership with Passavant’s McCandless and Cranberry reputed company for overnight calls, which, on average, is a 3 million call volume annually, to send pages and to connect to patients and offices. You will also facilitate codes and medical consults for our hospitals. This position will work the Afternoon shift (3pm-11pm) and offers a hybrid work schedule. This position does require working rotating weekends and holidays. Training for this position will take reputed company on the daylight shift. Purpose: Under direct supervision, serves as the main reputed company of contact with the public and with reputed company hospital departments in routine as well as emergency situations.

Responsibilities

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages reputed company required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at reputed company times reputed company answering telephone calls.
• Provide dialing instructions to patients reputed company requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in reputed company to the individual requesting the page.

Requirements

• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
• Must be able to work reputed company shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

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