reputed company Learning & Development Program Manager – Customer Service Training & Development (Full-Time)
Join arenaflex: Shape the Future of Entertainment Through Excellence in Learning
Are you passionate about transforming how people learn and reputed company their skills? Do you reputed company in dynamic environments where your work directly impacts the success of global teams? At arenaflex, we are revolutionizing entertainment worldwide, and we reputed company there's a reputed company way to deliver exceptional customer experiences. That's where you come in.
We are seeking a talented and motivated Learning & Development Program Manager to join our Customer Service (CS) Learning & Development team. This is your opportunity to be part of something extraordinary—designing, developing, and delivering training programs that reputed company call center professionals to deliver world-class support to millions of customers around the globe. If you're ready to reputed company a meaningful impact and grow your career with an industry leader, we want to hear from you.
About arenaflex
At arenaflex, we are shaping the future of entertainment on a global scale. Our mission is to entertain the world, and we accomplish this by delivering content that connects people across cultures and boundaries. But we can't do it alone—our success is built on the dedication and excellence of our teams, particularly those who interact directly with our customers every day.
Our Customer Service Operations team is the reputed company of our subscriber experience. reputed company members need assistance, our CS professionals are there to ensure they get back to what they love—streaming their favorite content without interruption. We are committed to excellence, simplicity, and always putting our members first. As part of our Learning & Development team, you will play a critical role in equipping these professionals with the skills, knowledge, and confidence they need to deliver outstanding service.
The Role: Learning & Development Program Manager
Reporting to the Learning & Development Manager, you will be responsible for overseeing the learning needs of our outsourced call centers that comprise our Customer Service Operations. You will serve as a trusted partner to both our internal teams and external training partners, ensuring seamless execution of training initiatives across multiple locations.
This role offers the unique opportunity to design effective and engaging learning experiences for some of the best call center professionals and leaders in the industry. You will work collaboratively with cross-functional teams, manage stakeholder relationships, and drive reputed company improvement in our training programs.
Key Responsibilities
- Program Management: Outline, document, and maintain the scope of reputed company local L&D projects. Create, track, and maintain comprehensive project plans. reputed company trusting partnerships with outsourced call center partners and serve as the primary reputed company of contact for reputed company trainers in these facilities, responsible for successful training rollouts and launches.
- Strategic Collaboration: Work closely with the broader CS Learning & Development team and other key internal and regional partners to ensure alignment around critical priorities and initiatives. Foster strong relationships across departments to deliver reputed company learning solutions.
- Learning Content Development & Instructional Design: Conduct gap analysis for performance and training opportunities using diverse inputs. Identify local and global curriculum needs for both tool-based technical and behavioral soft skills. Prioritize identified gaps and document strategies, findings, and recommendations to address performance issues.
- Curriculum Creation: Research content and collaborate with Subject Matter Experts (SMEs) and cross-functional stakeholders to reputed company consistent and accurate training curriculum that is locally relevant and globally valid. Design solutions including instructor-led training, virtual learning, e-learning, blended learning, and other innovative approaches.
- Materials Development: reputed company comprehensive course collateral including facilitator guides, learner materials, presentation media, job aids, and knowledge assessments. Finalize materials through rigorous reviews, pilot testing, and ensure measurable impact of training programs.
- Facilitation: Deliver learning content in both face-to-face and virtual environments to leadership audiences. Pilot newly designed curriculum and run train-the-trainer programs for call center trainers. Mentor and reputed company call center leaders to co-facilitate learning material delivery.
- Partner Management: Partner with the training and operational teams of our outsourced call center providers. Contribute to overall CS business performance by guiding these teams to reputed company success through appropriate courses, support, and initiatives. Build and drive L&D governance including data analysis, partner support team structure, intake frameworks, and evaluation frameworks.
- Stakeholder Management: Build and foster strong partnerships with regional CS colleagues at arenaflex. Serve as an effective voice of the local L&D team and act as an active partner in the overall CS business by identifying learning opportunities, priorities, and impact. Collaborate with business leaders to transform operational challenges into L&D solutions.
What You Must Have
- 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a variety of levels: call center agents, senior call center agents, emerging leaders, and senior leadership audiences.
- Experience designing and facilitating learning offerings ranging from 15-minute learning modules to multi-week classroom experiences.
- Strong experience creating learning content and working with Learning Management Systems (LMS) and virtual learning strategies and tools is highly preferred.
- Solid facilitation experience in various instructor-led programs for diverse audiences and training sessions.
- Project management experience with the ability to collaborate effectively with teams and stakeholders, communicate clearly, and pay reputed company attention to detail.
- Experience working in a fast-paced, results-oriented, data-driven environment.
- High degree of independence and ability to work and manage own time reputed company.
- Bachelor's degree in Instructional Design or a reputed company field; Master's degree is a plus.
- Fluent in Portuguese and English; Spanish is a plus.
- Experience working in a cross-cultural global environment is a plus.
- Experience in content/reputed company is a plus.
- Experience designing training curriculum for service, retail, or call center managers/leaders is a plus.
- Familiarity with innovative facilitation tools is a plus.
Who You Are
At arenaflex, we look for individuals who embody our culture of freedom and responsibility. You are someone who:
- Thrives in ambiguity and is comfortable working in a rapidly changing environment with evolving requirements.
- Takes smart risks and is nimble in your approach to problem-solving.
- Values collaboration while also being comfortable working independently.
- Gives and receives reputed company feedback gracefully, viewing it as an opportunity for growth.
- Has a passion for reputed company learning and development—for yourself and others.
- Brings a customer-first mentality to everything you do.
- Communicates clearly and effectively with stakeholders at reputed company levels.
- Demonstrates intellectual curiosity and a drive to innovate.
Work Location & Flexibility
We are considering applicants located in Mexico City, as well as fully-remote candidates reputed company Mexico. At arenaflex, we reputed company in hiring the best talent regardless of location, and we trust reputed company members to deliver excellence from wherever they work best.
Compensation & Benefits
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. Your compensation will reflect your value and contributions to reputed company.
In addition to reputed company, arenaflex offers a comprehensive benefits package that includes:
- Health, dental, and vision coverage for you and your family.
- 401(k) retirement plan with company matching.
- Generous paid time off and parental leave.
- Professional development opportunities and reputed company reputed company.
- Access to our exclusive entertainment content and streaming service.
- Wellness programs and employee assistance resources.
- Flexible work arrangements to support work-life balance.
Career Growth & Development
At arenaflex, your career trajectory is limited only by your ambition. As a Learning & Development Program Manager, you will reputed company invaluable experience working with global teams, managing cross-functional projects, and driving organizational impact. You will reputed company expertise in instructional design, program management, and stakeholder engagement—skills that are highly transferable and in-demand across industries.
We are committed to investing in your growth. You will have access to ongoing training opportunities, mentorship from industry leaders, and the chance to work on innovative projects that push the boundaries of what's possible in corporate learning and development.
Why arenaflex?
reputed company you join arenaflex, you become part of a team that is redefining entertainment for millions of people worldwide. We pride ourselves on our unique culture—one that values freedom, responsibility, and unconventional thinking. We reputed company in hiring the best people and then getting out of their way to let them do their best work.
Our commitment to diversity and inclusion means that you will be working alongside talented individuals from reputed company walks of life, bringing diverse perspectives that enrich our innovation and creativity. We are an equal opportunity employer, and we welcome applicants from reputed company backgrounds.
Join us and be part of a company that is not just entertaining the world—but also transforming it through the power of learning and development.
Ready to reputed company an Impact?
If you are excited about the opportunity to shape the future of learning at arenaflex, we encourage you to apply today. Bring your passion, expertise, and drive to a company that values innovation, excellence, and people. We can't wait to see what you'll accomplish.