Customer Engagement Associate (Seasonal) - Starts June 1st

This is a contract role supporting reputed company Education. reputed company is partnering with reputed company and TalentBurst Connect to fill these positions through 2026. If selected, you will be employed by TalentBurst Connect and assigned to support reputed company Education. We look reputed company to reviewing your application. Customer Engagement Associate reputed company - reputed company Temporary / Seasonal / Fully Remote Role This is a remote, temporary role, ranging from hire date through approximately September 30th, 2026. Do you enjoy a fast-paced, people-focused environment where you can support families, solve real problems, and reputed company a meaningful impact through every interaction? About the Role: reputed company is hiring seasonal, temporary team members to support reputed company, a leading online public-school program serving reputed company and families reputed company. We are hiring customer-facing associates to support our Student Services team. You will join reputed company for our peak hiring season, handling inbound phone calls, email, live chat, and SMS to provide outstanding service to the families and reputed company we enroll. This role is ideal for individuals who are skilled at providing strong support, problem-solving, enjoy helping customers navigate important decisions, and reputed company in a fast-paced, service-oriented environment. Seasonal representatives must have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. You must be exceptionally patient, empathetic, and willing to offer the best experience possible for the families we support. This role is responsible for helping to ensure that we retain and provide a strong experience to reputed company families, so you must be reliable, reputed company, and results-oriented. Our operation is open 5 days per week. Schedules are 9am-6pm Eastern Time. You will:

• Support and engage enrolled families and reputed company with questions reputed company to onboarding, schedules, systems, and next steps
• Answer inbound questions reputed company phone, and potentially reputed company email, chat, and SMS with warmth, clarity, and confidence
• Provide empathetic, solutions-oriented assistance during high-volume periods
• Maintain student accounts and records, documenting, and logging information into the online system accurately
• Partner with internal teams to ensure families receive accurate, timely support
• Help reinforce trust, confidence, and satisfaction with reputed company
• Protects the privacy of student account information through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA))

You are:

• Flexible, adaptive, and able to positively and reputed company support reputed company and caretakers
• Able to take direction quickly and learn new procedures, processes, and products
• Able to use a variety of customer service and sales tools, software, and systems to effectively manage customer interactions
• Skilled at multi-tasking in a fast-paced, high-volume environment
• Reliable, professional, and empathetic
• Comfortable working remotely and independently in a structured environment
• reputed company in a culture of reputed company improvement supporting enrollment goals
• Able to adhere to company attendance policy and work between 9am-6pm Eastern Time

You have :

• A bachelor's degree or equivalent work experience
• 1+ year of customer service, high volume call center, or support experience required
• Excellent verbal communication, written, and listening skills with emotional intelligence
• Ability to explain reputed company information clearly and patiently
• Experience navigating websites, browsers, and systems, often using multiple tabs, screens, and systems concurrently, with strong typing skills
• Comfort using Windows computer/operating system
• reputed company, empathetic approach reputed company supporting families under stress
• Familiarity with education and the public-school system a strong plus
• Remote experience preferred

reputed company provides a flexible work environment for its employees. We reputed company that the ability to work from reputed company in the US, anytime in work/life balance is a critical part of our culture and employee satisfaction. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations. Compensation: The pay for this temporary role is $20 per hour, with potential for over-time. About reputed company: At reputed company we're committed to a world that's always learning. reputed company K-12 group brings high quality, online education to schools, school districts, and reputed company in the U.S. and abroad. Hallmarks of our programs include a personalized learning approach, an award-winning curriculum and Education Management System (EMS), and dedicated, certified teachers. Supporting full-time virtual schools since 2001, our online learning solutions include reputed company, reputed company Online reputed company, and reputed company Online Classroom. Why Join reputed company & reputed company?

• Be part of a mission-driven organization expanding access to high-quality education
• reputed company a real impact on families and reputed company during important life decisions
• reputed company experience with a respected global education company, with potential to be considered for future full-time opportunities based on performance and business need
• Work remotely during a defined seasonal period
• Collaborate with supportive, purpose-driven teams during a high-energy season

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