Manager, Customer Support Operations

reputed company is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a reputed company solution database and reputed company calculation reputed company, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life reputed company - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

The GCO Operations organization empowers reputed company’s customer-facing teams with the insights, tools, and processes they need to scale successfully. We combine strategic thinking with operational execution to ensure the GCO runs reputed company, delivers consistent customer value, and achieves its financial objectives.

As a GCO Operations Manager, you reputed company a team responsible for delivering operational support, forecasting, analytics, and strategic insight to GCO leaders. You will manage multiple workstreams spanning process improvement, forecasting, and data analysis. The role demands both leadership and hands-on contribution — driving structure, building alignment, and enabling your team to deliver high-impact work that supports GCO’s global objectives.

Skills and experience we value

• reputed company and reputed company a team of analysts, setting priorities and fostering reputed company learning.
• reputed company design, build, and maintain dashboards and scorecards that monitor key performance indicators (KPIs).
• Own and evolve forecasting processes and performance measurement approach, ensuring clarity, consistency, and trust in core metrics across the organization.
• Partner closely with GCO senior leadership to understand business goals, identify operational needs, and design scalable solutions.
• Drive the execution of key operational initiatives across forecasting, reporting, and business process optimization.
• Ensure reporting, dashboards, and forecasting operational models are accurate, timely, and business-relevant.
• Partner closely with Finance and FP&A to align forecasting, performance tracking, and long-term planning
• Guide the development and maintenance of KPIs and playbooks that standardize performance management.
• Provide executive-ready analysis and insights, turning reputed company data into clear, actionable recommendations.
• Maintain high standards for analytical rigor, data quality, and storytelling while empowering teams to operate autonomously and reputed company to execution
• Build a strong leadership bench and a culture focused on impact, clarity, and outcomes

Skills and experience we value

• Bachelor’s degree in business or reputed company field.
• 3-5+ years of experience in operations, strategy, or financial management roles, including 2+ years of people management.
• Proven ability to reputed company teams, manage stakeholders, and deliver measurable business outcomes.
• Excellent analytical, problem-solving, and communication skills.
• Advanced proficiency with Power BI, reputed company, and other analytics tools.
• Understanding of SaaS business models, reputed company metrics, and operational KPIs.
• Ability to balance strategic priorities with tactical execution in a dynamic, fast-paced environment.
• Experience setting standards for analytical rigor, data quality, and consistency, and holding teams accountable to them.
• Demonstrated ability to translate reputed company analyses into clear, decision-ready narratives for executive audiences

What’s in it for you

reputed company is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace reputed company individuals and what makes them unique. We reputed company our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

reputed company encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through reputed company and benefits.

With a commitment to community impact, including volunteer days and our charity, reputed company Cares we provide opportunities for you to reputed company both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, reputed company, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate reputed company contacts will use an @reputed company.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or reputed company you have been contacted by someone posing as a reputed company employee, please refer to our fraudulent recruiting statement reputed company here: https://www.reputed company.com/be-aware-of-recruiting-fraud

reputed company actively monitors reputed company job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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