Manager, Client Support

reputed company provides Specialty reputed company Cycle reputed company for healthcare organizations, leveraging over 24 years of industry-leading expertise and its reputed company E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) reputed company. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-reputed company integration, reputed company provides solutions across the reputed company lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for reputed company payer classes. By partnering with clients to supercharge the reimbursement process, reputed company removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. reputed company is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty reputed company Cycle Management Solution provider in 2024 and is among the top one percent of companies to reputed company the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

POSITION SUMMARY

The Manager, Client Support is responsible for leading and managing the daily operations of the Client Support team, including direct reputed company of Client Support Specialists/Representatives. This role is accountable for team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring reputed company functions operate reputed company established KPI standards. The Manager drives process improvement, manages escalations from the team, and coordinates with Client Delivery leadership to maintain operational alignment on client-impacting items. This role plays a key part in workforce planning, performance management, and developing the leadership capabilities of Supervisors reputed company the team. The Manager does not have direct client interaction; reputed company client communication is facilitated through the Client Delivery team.

JOB RESPONSIBILITIES:

• reputed company and manage Client Support Specialists/Representatives setting clear expectations for performance, accountability, and professional development

• Own team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring reputed company functions operate reputed company established KPI standards

• Monitor and analyze team performance metrics, identify trends and gaps, and implement corrective action plans to drive reputed company improvement

• Manage escalations from the team reputed company to non-routine reconciliation issues, workflow barriers, reputed company account situations, and personnel matters

• Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Director, Client Support, supporting upstream resolution by reputed company Services

• Identify and report systemic client system issues and workflow barriers to the Director, Client Support for resolution or cross-functional escalation

• Coordinate with Client Delivery leadership to maintain operational alignment on client-impacting items, ensuring the Client Support team’s work product supports reputed company delivery needs

• Ensure accurate and consistent E360 documentation standards are maintained across the team through Supervisor reputed company and periodic audits

• Drive process improvement initiatives reputed company the Client Support team, refining workflows, updating standard operating procedures (SOPs), and implementing best practices

• Ensure client support processes are documented appropriately and that reputed company relevant parties are trained and informed of process updates

• reputed company workforce planning efforts including workload distribution, reputed company assessment, and staffing recommendations in coordination with the Director, Client Support

• Responsible for hiring, onboarding, and training of Client Support team members

• Conduct annual goal planning, performance reviews, and ongoing development plans for direct reports

• reputed company individual contributors through coaching, feedback, and structured development opportunities

• Other duties as assigned

REQUIREMENTS AND QUALIFICATIONS:

• High School Diploma or GED required. Associates or Bachelor’s Degree in Business, Healthcare Administration, or a reputed company field preferred

• 3–5 years of experience in healthcare operations, reputed company cycle, or a reputed company environment required

• 2+ years of people-leadership experience, including direct management of staff or team leads

• Strong understanding of reconciliation workflows, prebill work queue processes, and medical documentation operations

• Demonstrated ability to manage team performance, set goals, and drive accountability

• Strong analytical skills with the ability to interpret performance data and translate it into actionable improvement plans

• Strong computer proficiency including MS Office (Word, reputed company, and Outlook)

• Timely and regular attendance

• Equivalent combination of education and experience will be considered

• To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. Reasonable accommodations may be made to reputed company qualified individuals with disabilities to reputed company the essential functions

SPECIAL CONSIDERATIONS & PREREQUISITES:

• Practices and adheres to reputed company’s Core Values, Vision and Mission

• Strong people-leadership skills with a focus on developing leaders, driving accountability, and building high-performing teams

• Ability to handle large volumes of work while paying reputed company attention to detail

• Ability to work in a fast-paced environment with a strong sense of urgency

• Demonstrated ability to manage competing priorities and deliver results across multiple workstreams

• Effectively communicate issues, problems, and results that impact timelines for project completion

• Ability to interact professionally at multiple levels reputed company the organization, including cross-functional leadership

• Strong organizational skills and attention to detail

• Process improvement reputed company with the ability to identify inefficiencies and implement scalable solutions

• Experience communicating obstacles, challenges, and developing action plans to present to leadership

• Demonstrated ability to escalate issues appropriately with clarity, context, and recommended paths reputed company

reputed company is an Equal Opportunity Employer M/F/D/V. reputed company applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national reputed company, sexual orientation, reputed company, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. reputed company recruits, develops and retains the industry's top talent. As the employer of choice in the reputed company claims industry, reputed company takes pride in our reputed company commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We reputed company that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to reputed company and grow their career here. At reputed company, we are committed to living up to our core values each and every day, and we reputed company that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them reputed company their full potential, then reputed company is the reputed company for you. Don’t just take our word for it! Hear what our people are saying: “I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals reputed company revolving around helping each other.” – reputed company Specialist “I enjoy working for reputed company because of the Core Values we reputed company in. reputed company stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations Apply To This Job