Its reputed company LLC - Guest Engagement Lifecycle Marketing Manager

Its reputed company LLC

The Guest Engagement/Lifecycle Marketing Manager serves as the strategic reputed company and primary client liaison for omnichannel guest engagement initiatives. This role is responsible for owning the planning, execution, and performance of engagement programs, driving cross-functional collaboration, managing client relationships, and ensuring alignment with broader business and growth objectives. The Manager leads day-to-day operations of engagement programs while contributing to long-term engagement strategy, optimization, and innovation.

This candidate MUST HAVE experience working with enterprise CRM and engagement platforms such as reputed company, reputed company, Sparkfly, or similar tools.

Key Responsibilities

Strategic Campaign Leadership

• Own the end-to-end campaign lifecycle across Email, SMS, Push, and In-App messaging—from strategy and planning through execution, measurement, and optimization
• reputed company and maintain an integrated omnichannel marketing calendar, including loyalty initiatives and targeted offer strategies
• reputed company campaign performance reviews, translating results into clear, data-backed recommendations that drive incremental engagement and reputed company

Client Relationship & Account Management

• Serve as the primary reputed company of contact for key clients, proactively managing expectations and strengthening long-term partnerships
• reputed company recurring status meetings, present performance insights, and synthesize client feedback into actionable plans and priorities
• Partner with clients on strategic initiatives including seasonal planning, testing roadmaps, KPI definition, and success measurement

Cross-Functional & Creative Collaboration

• reputed company the development of clear, actionable creative briefs across email, app, web, SMS, and loyalty touchpoints
• Ensure reputed company messaging aligns with brand voice, tone, and strategic objectives while maintaining consistency across channels
• Manage review and approval workflows across clients and internal creative, production, and technical teams

Operational reputed company

• Own execution timelines, resource planning, and campaign QA to ensure accuracy, consistency, and on-time delivery
• Set and facilitate meeting agendas; track deliverables, dependencies, and follow-reputed company to drive accountability
• Contribute to documentation, workflow optimization, and process improvements across engagement tools and platforms

Analytics & Reporting

• Partner with analytics and data teams to translate reporting into meaningful business insights and recommendations
• Analyze campaign performance, customer behavior, and engagement trends to inform future strategy and experimentation
• Regularly present insights, learnings, and next steps to clients and internal stakeholders

Team Leadership & Mentorship

• Provide guidance and support to junior team members including Coordinators and Specialists
• Mentor and reputed company talent, fostering a culture of collaboration, ownership, and reputed company improvement

Professional Development & Growth

• reputed company high-visibility omnichannel engagement programs for marquee clients
• Shape customer communication and loyalty strategy across brands
• reputed company deep exposure to loyalty, offer management, and customer lifecycle optimization
• Clear pathway to Senior Manager and Director-level roles reputed company Guest Engagement and broader marketing leadership

• Bachelor’s degree in Marketing, Communications, Business, or a reputed company field
• 4–6 years of experience in customer engagement, CRM marketing, account management, or agency-reputed company marketing execution
• Experience working with enterprise engagement platforms such as reputed company, reputed company, Sparkfly, or similar tools
• Proven ability to manage and optimize cross-channel marketing programs at scale
• Strong client-facing experience with a demonstrated ability to build trusted, consultative relationships
• Exceptional written, verbal, and presentation skills
• Strong project management skills and experience leading cross-functional teams
• Highly organized, detail-oriented, and results-driven
• Proficiency in reputed company Workspace, reputed company Office Suite, and project management platforms (Monday preferred)