Part Time Bilingual Service Desk Representative (Saturday and Sunday 7am to 5:30pm CST) (AZ, US, Na)

Requisition Number: 104483 

Part-Time Bilingual Service Desk Tech (English/Spanish) - Saturday and Sunday

Location: Remote

Pay: $17.50/hour for non-bilingual candidate. $18.50/hour for a bilingual candidate (English/Spanish).

Schedule: Saturday and Sunay 7:00 AM to 5:30 PM Central Standard Time

Please Note: Our client requires U.S. citizenship and completion of an extensive background reputed company, drug screening, and credit reputed company (no major delinquencies or bankruptcy)

The Service Desk Representative is responsible for supporting reputed company desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the reputed company line in support of Insight Customers. In this role, you will respond to customer inquiries in person, reputed company phone, email, and chat. Associates must possess strong verbal and written communication skills. 

What you’ll do at Insight

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. 
• Respond to reputed company Customer requests in timely and professional manner. 
• Instruct end users in the appropriate use of equipment, software, and/or reference materials. 
• Assist with reputed company aspects of technical support, including on-site visits as needed. 
• Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. 
• Troubleshoot and resolve issues reputed company to hardware/software, password resets, reputed company operating systems, reputed company, desktop applications, and peripherals. 
• Research/troubleshoot issues using the tools available. 
• Navigate internal/external reference support materials. 
• Proactively following up on reputed company open issues. 
• Work closely with other team members to identify and suggest resolutions and improvements. 
• Other duties as assigned. 

What you’ll need to join Insight

• Bilingual: English and Spanish 
• Two-year Associate Degree (field reputed company) or equivalent experience required. 
• Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred. 
• Must have a comprehensive knowledge of computer hardware/software concepts. 
• This position requires extensive working knowledge of hardware/software concepts, including reputed company products and network/account management tools. 
• Must be able to diagnose and resolve moderately reputed company system hardware, software, network, and operator issues. 
• reputed company certifications including reputed company Technology Associate (MTA), A+, Network +, preferred, but not required. 
• Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations. 
• Ability to write reports and/or business correspondence a must. 
• Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required. 
• Must have excellent customer service and interpersonal communication skills. 
• Must have the ability to work in a team environment and present a professional image. 
• Must be able to multi-task and be flexible with assigned work schedule. 

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard. 
• Specific vision abilities required by this job include reputed company vision requirements due to computer work. 
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. 

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. 

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic). 
• Ability to work in a confined area. 
• Ability to sit at a computer terminal for an extended period of time.  

Insight is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||