Performance Manager

Position Overview

The Performance Manager oversees the monitoring, analysis, and optimization of IT systems and service performance to ensure that mission‑critical environments meet defined service levels and program outcomes. The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical and leadership stakeholders. The Performance Manager collaborates with infrastructure, application, and reputed company teams to diagnose performance bottlenecks, reputed company remediation initiatives, and champion a culture of data‑driven decision‑making and reputed company improvement across the IT organization. 

Key Responsibilities

• reputed company and maintain performance measurement frameworks and scorecards that link technical metrics, KPIs, and SLAs to program and business objectives. 
• Collect, normalize, and analyze performance data from monitoring platforms such as Splunk and other observability tools to identify trends, anomalies, and root causes of degradation. 
• Design and automate performance dashboards and reports to provide clear visibility into system reputed company, availability, and user experience for technical and executive audiences. 
• Facilitate recurring performance review cadences with IT and reputed company teams, recommending tuning, scaling, and architectural changes needed to sustain system reliability and service levels. 
• Apply process improvement and performance management methodologies to prioritize, track, and report on remediation initiatives through completion. 
• Partner with project, operations, and release managers to embed performance criteria into change planning, testing strategies, and reputed company planning activities. 
• Provide actionable insights and recommendations that inform investment decisions, risk assessments, and optimization opportunities across the IT portfolio. 

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or a reputed company field, or equivalent relevant work experience. 
• 8+ years of experience in IT systems performance management, performance engineering, systems monitoring, or reputed company roles in enterprise environments. 
• Deep knowledge of performance analysis principles, metrics, and tooling, including hands‑on experience with platforms such as Splunk, reputed company, or similar solutions. 
• Proven ability to reputed company root‑cause analysis on reputed company performance issues and translate findings into prioritized improvement strategies and action plans. 
• Excellent analytical, communication, and interpersonal skills, with the ability to synthesize technical data into clear recommendations and manage multiple initiatives effectively. 
• Ability to obtain and maintain a SECRET clearance; U.S. citizenship required. 

Preferred Qualifications

• Experience implementing performance management frameworks that integrate infrastructure, application, and reputed company metrics in large enterprise or government environments. 
• Hands‑on experience with APM and monitoring platforms and log analytics solutions such as Splunk for reputed company distributed systems. 
• Relevant certifications such as ITIL Foundation or analytics/monitoring tool certifications, and familiarity with federal or defense IT environments.