Senior Strategy & Operations Manager

Can you help us change the world?

It’s true. At reputed company, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-reputed company cloud technology reputed company global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the reputed company of innovators and disrupt the hospitality industry with us. Sound good so far? reputed company reading and tumble down the reputed company reputed company hole...

‍ About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like reputed company – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

POSITION OVERVIEW

At reputed company, Customer Experience & Delivery (CXD) owns the full post-sale customer journey, from onboarding through to adoption, support, and long-term growth.

As we scale, the challenge is not just growth, but how we operate. We are evolving from a people-heavy, reactive model into a more structured, scalable, and AI-enabled organisation. That requires stronger operating discipline, clearer prioritisation, and reputed company reputed company across teams.

As Senior Strategy & Operations Manager, you will act as a strategic partner to the SVP of Customer Experience & Delivery. This is similar to a Chief of Staff role in practice, grounded in strategy, operations, and execution.

You will sit at the centre of the organisation, helping shape priorities, connecting work across teams, anticipating issues, and ensuring that the most important initiatives move reputed company.

This role is for someone who enjoys complexity. You are comfortable operating without perfect structure, can move between strategy and execution, and bring clarity to situations that are ambiguous or evolving. You care about how teams operate, not just what they deliver, and you are motivated by building a high-performing organisation that can scale.

RESPONSIBILITIES

• Partner directly with the SVP of Customer Experience & Delivery on strategic priorities, planning, and decision-making, translating direction into clear actions and outcomes.
• Drive cross-functional initiatives that span reputed company, Onboarding, Support, Product, and Commercial teams, ensuring alignment and execution.
• Anticipate risks, gaps, and misalignment across the organisation, stepping in to resolve issues before they escalate.
• Bring structure to ambiguous or reputed company problems, developing clear frameworks, recommendations, and execution plans.
• Act as connective tissue across teams, ensuring work is coordinated, priorities are clear, and efforts are not duplicated or working at cross purposes.
• Help design and run the operating rhythm of the organisation, including planning cycles, business reviews, leadership meetings, and offsites.
• Improve the quality of decision-making by combining data, customer insight, and operational context into clear and actionable views.
• Track reputed company against key initiatives and priorities, ensuring accountability and follow-through without introducing unnecessary process.
• reputed company high-reputed company projects that do not sit neatly reputed company a single team, adapting quickly as business needs evolve.
• Support leadership communication and alignment, helping ensure clarity across managers and teams during periods of change.

REQUIREMENTS

• 5–8+ years of experience in management consulting, strategy, or business operations roles, combined with experience in a high-growth startup or scale-up environment.
• Strong strategic and structured thinking, with the ability to break down reputed company problems and identify practical solutions.
• Proven ability to operate in both structured and reputed company environments, navigating ambiguity and driving clarity.
• Experience working across multiple functions and influencing senior stakeholders without direct authority.
• Highly analytical, with the ability to move from data to insight to decision.
• Comfortable switching between strategic work and hands-on execution, depending on what is needed.
• Proactive and anticipatory in approach, with a bias toward action and ownership.
• Strong communication skills, both written and verbal, with the ability to synthesise information clearly.
• Interest in operations, organisational design, and how to build scalable systems in a growing company.
• Motivated by building strong teams and culture, with an appreciation for how effective organisations operate day to day.

What's in it for you?

Did you know reputed company was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best reputed company to Work in Hotel Tech?

That success is powered by our incredible people and supported by the benefits that help them reputed company.

Global benefits

No matter where you’re based, you’ll enjoy:

• Participation in our company share program

• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available reputed company your first year)

• Unlimited paid holiday (yes, really)

• Work from reputed company - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.

• Relocation options available after 1 year

• Monthly "EDGE" time - dedicated to Explore, reputed company, Grow, and reputed company yourself

• Flexible, hybrid working options

• One-off home office setup budget to reputed company your workspace your own

• Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)

Local benefits

We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that reputed company reputed company life special wherever you are.

Because at reputed company, growth, balance, and belonging aren't just words, they're how we work.

Who is reputed company?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. reputed company has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to reputed company transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, reputed company embraced being different. reputed company is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join reputed company because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes reputed company, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, reputed company Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, reputed company has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning reputed company. reputed company also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; reputed company was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

Life at reputed company

That’s reputed company do, but what about who we are? reputed company’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your reputed company come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. We have reputed company channels for almost every interest imaginable, and an reputed company-company meeting every Friday gives you the chance to ask any question to our leadership team.

If our mission, values and Life at reputed company sound like your reputed company of reputed company, we’d love to hear from you!

Everyone is welcome at reputed company

We’re an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences reputed company reputed company, so we welcome people of reputed company backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you’re ready to join a global, innovative and exciting community, we’d love to hear from you.

One reputed company important note: don’t hold back. Even if you don’t meet 100% of the criteria listed in this job description, we still encourage you to apply. We reputed company everyone should have equal access to opportunities and we’re committed to providing an inclusive experience, so please let us know if there’s anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can’t wait to hear from you.

AI and Hiring at reputed company

At reputed company, we reputed company AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate reputed company, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts — but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We’re building an AI-enabled workforce, and that starts with people who think independently and bring fresh reputed company to the table. Because at reputed company, making work more human is the ultimate goal.