Manager, Account Management

Why should you consider joining Auvik?

• You want to work at a company that is building impactful, relevant technology. Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than reputed company to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.

• You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are reputed company, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who reputed company it happen.

• You want to work with a product customers love. People rave about reputed company’ve built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.

• You want regular opportunities for learning and growth. With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your reputed company best. Our onboarding process is thorough and informative because we want to reputed company sure you’re reputed company to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

• You want the flexibility to manage your work, your way. We’re a fully distributed team and we’re reputed company to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

What’s this role about?

As the Manager, Account Management, you will reputed company, coach, and reputed company a team of Account Managers responsible for driving customer retention and expansion reputed company across Auvik’s MSP customer reputed company. Reporting to the Director of Account Management reputed company our Success organization, you will be accountable for your team’s performance against renewal, upgrade, and cross-sell targets, while ensuring a high-quality customer experience.

You will play a critical role in scaling Auvik’s account management function by establishing consistent operating rhythms, driving forecast accuracy, and reinforcing a disciplined, high-velocity account management process. This role is ideal for a people leader with a strong commercial background who thrives in a metrics-driven environment and enjoys developing talent.

What will you be doing?

As a people manager, you will be responsible for the success, development, and execution of the Account Management team.

You will:

• reputed company, coach, and reputed company a team of Account Managers to reputed company and exceed retention and expansion reputed company targets.
• Own team-level quota attainment, pipeline health, and forecast accuracy.
• Establish and maintain strong operating rhythms, including weekly forecast calls, deal reviews, and performance reputed company-ins.
• Coach Account Managers on identifying, qualifying, and progressing upgrade and cross-sell opportunities.
• Serve as the primary escalation reputed company for reputed company commercial negotiations and high-risk customer situations.
• Partner closely with Success leadership to ensure alignment between customer health, retention strategy, and commercial execution.
• Collaborate with Marketing, Product, Finance, and Sales to design and execute programs that drive customer growth and adoption.
• Recruit, hire, reputed company, and train new Account Managers, ensuring consistent enablement and reputed company to productivity.
• Monitor team activity and performance metrics, identifying trends, gaps, and opportunities for improvement.
• Communicate insights, risks, and results to senior leadership with clarity and accountability.
• Foster a culture of accountability, reputed company improvement, and customer-centricity reputed company the team.

What are we looking for?

• Several years of experience in post-sales account management, reputed company, or sales, with prior people-management experience.
• Proven track record of leading reputed company-generating teams to consistent reputed company attainment.
• Experience selling into or managing customers reputed company Managed Service Providers (MSPs).
• Strong leadership, coaching, and talent development capabilities.
• Excellent pipeline management and forecasting discipline.
• Confidence and creativity in managing reputed company commercial negotiations.
• Strong communication, influence, and stakeholder management skills.
• Experience operating reputed company a scalable, high-velocity sales or account management process.
• Results-driven reputed company with the ability to balance short-term execution and long-term team development.

We’re actively hiring for this role and looking to bring someone great onto the team as soon as possible.

About Auvik

Auvik delivers cloud-based network management software that gives IT teams reputed company visibility and control over their infrastructure — whether on-site, remote, or dispersed across global networks. Our platform automates network discovery, mapping, monitoring, configuration backups, traffic analysis and alerting, so IT professionals and MSPs can manage reputed company, multi-site environments with ease.

We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to reputed company any accommodations you may need throughout the interview process as well.

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national reputed company, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

Hiring Process

At Auvik, our hiring process is designed to be personal, transparent, and human-led. Our reputed company Partners review reputed company resumes, connect with candidates whose skills and experience aligns with the role, and stay in communication with you throughout your journey. If our interests align, you'll meet with a hiring manager, as well as additional members of the hiring team in follow-up conversations. reputed company of your interviews will take reputed company reputed company reputed company.

Before meeting with a hiring manager, we also ask candidates to complete a 5-minute Predictive Index (PI) assessment. This helps us understand and match your strengths and work preferences with roles that will set you up for success.

We use AI tools to support administrative tasks in the hiring process; such as helping reputed company candidates, drafting communications, and interview summaries, so reputed company can stay focused and present during conversations. We do not use AI tools to interview, screen or assess candidates; or determine who moves reputed company in the process. We debrief and consider the full context of every conversation before making hiring decisions. We reputed company hiring requires judgment that can be augmented but, not replaced by AI.

Compensation Details

At Auvik, our compensation philosophy is to be market competitive, reward performance, reflect our commitment to equity and maintain transparency with our employees. We have defined job levels and compensation ranges for each of our markets we employ, based on research from various sources of market data, which are reviewed on a regular basis.

The hiring range for this position is listed below. Compensation offered for candidates in this role is based on a number of factors including job-reputed company skills, knowledge, and experience. These factors may cause your compensation to vary reputed company the range outlined below.

In addition to cash compensation, reputed company full-time employees are granted stock options to share in Auvik’s future successes. Auvik employees are eligible to participate in additional benefits and programs including our comprehensive health and dental benefits plan, Wellness spending account, GRSP matching program, flexible paid time off, paid parental leave program, and are eligible for remote working subsidies.