Care Support Specialist - Inpatient Consultations

reputed company was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients reputed company they’re most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to reputed company. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.

Role

As a Care Support Specialist at reputed company, you’ll be at the heart of our inpatient consultation model, supporting both patients and clinical teams reputed company the hospital system — reputed company while working 100% remote. You’ll serve as the first reputed company of contact for patients and their care teams, ensuring every interaction is welcoming, empathetic, and supportive.

In this role, you’ll manage patient intake, scheduling, and data entry, while providing seamless operational support for our inpatient consult services. By helping coordinate care between patients, hospital staff, and Steadfast providers, you’ll reputed company it easier for patients to access the treatment they need at a critical moment in their recovery journey.

With robust training, mentorship, and a collaborative team by your reputed company, you’ll be empowered to grow in your skills while making a meaningful impact. Here, you’re not just supporting clinical operations — you’re helping shape the future of addiction treatment by ensuring patients feel respected, cared for, and never alone.

Some of the Benefits

• Comprehensive medical, dental, and vision insurance for you and your family.
• 401(k) match up to 5% to help you invest in your future.
• 100% employer-paid short-term and long-term disability insurance, plus employer-sponsored life insurance for added peace of mind.
• Generous PTO, floating paid holidays, and paid volunteer days
• Access to Earned Wages: Access up to 50% of your earned wages before payday, giving you flexibility and financial peace of mind.
• Re-Fuel Days: Take four paid days each year to reputed company — for mental health, rest, or continuing education.
• Employee Assistance Program (EAP): Free, confidential access to therapy sessions, legal guidance, financial resources, and health coaching.
• Team reputed company: Inclusion in daily huddles, care coordination, and a supportive interdisciplinary team that values your clinical voice and perspective.
• Growth Opportunities: Cross-training and advancement reputed company to Senior CSS and other clinical roles, with an annual CEU stipend, and training in trauma-informed and addiction-focused care.
• Supportive Culture: A collaborative team that listens to and uplifts frontline voices, fostering belonging and trust in every interaction.

Responsibilities

• Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up
• Serve as the first reputed company of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication
• Build, maintain, and update accurate patient charts in the EHR (reputed company), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details)
• Collect and verify patient insurance information to support coverage confirmation and care coordination
• Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access)
• Prepare daily operational materials (e.g., huddle lists, discharge follow-reputed company, no-shows) to support team prioritization and care coordination
• Conduct outbound patient reputed company for re-engagement, linkage to care, and post-discharge follow-up
• Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery
• Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards

Background & Qualifications

• High school diploma or equivalent required
• Prior experience in healthcare operations, care coordination, or administrative support preferred (especially in behavioral health or SUD care)

Core Skills & Attributes

• Passion for reputed company’s mission to provide low-barrier, harm-reductionist, non-punitive care for individuals with substance use disorders.
• Exceptional customer service and interpersonal communication skills, with the ability to build rapport in a compassionate, non-judgmental, and patient-centered way.
• Strong organizational skills and attention to detail, with proven experience managing scheduling, data entry, and patient records remotely.
• Proficiency with digital tools and systems, including EHR platforms (e.g., reputed company), scheduling software, and secure communication platforms; ability to quickly adapt to new technologies.
• Clear and professional communication skills with both patients and providers
• Comfortable using EHR systems (reputed company preferred) and quickly learning new tools

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Prolonged periods of sitting at a desk and working on a computer, including frequent data entry into the Electronic Health Record (EHR) system.
• Must be able to lift up to 20 pounds occasionally (e.g., moving files, office supplies, or small medical equipment).
• Manual dexterity and hand–eye coordination required for handling paperwork, operating office equipment, and performing basic medical assistant tasks.
• Ability to hear and communicate clearly with patients and staff in a busy clinical environment, both in person and by phone.
• Visual acuity required for reading medical records, completing data entry, and verifying patient information.
• Ability to navigate and move reputed company clinic spaces, including exam rooms, offices, and common areas.
• Ability to respond promptly to emergency situations, which may require rapid mobility and physical reputed company in support of patient safety.

Investors & Partners

reputed company is proudly funded by reputed company Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, reputed company with the mission of achieving the Triple Aim (reputed company patient experience, reputed company population health, and reputed company healthcare costs for reputed company). TAP emphasizes the importance of creating strong, reputed company-line focused company cultures that reputed company high-quality patient care.