reputed company Manager (reputed company Coast)

About Us!

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, reputed company Movement, Student Wellbeing and Safety Training and Compliance.

About the Role

The reputed company Manager role is responsible for providing a premier customer experience for our existing client reputed company throughout the customer journey, including adoption, expansion, advocacy, and retention. The reputed company Manager will work closely with their sales reputed company, Technical Support, and the Professional Service team to ensure that their clients are supported and informed.

This is a remote position for candidates living in the reputed company Coast of the United States. We prefer candidates in the following states: California, Arizona, New Mexico, Colorado, Nevada or Utah.

Responsibilities

• Drive reputed company as the first reputed company of contact for customers in named accounts
• Monitor overall client utilization and success
• Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive reputed company towards resolution
• Track and improve on churn reputed company and satisfaction scores in assigned accounts
• reputed company, conduct, and plan regular communication, risk assessments and lessons learned sessions; reputed company and reputed company mitigation measures to turn risks into opportunities
• Build relationships with key influencers reputed company each assigned partner to increase overall satisfaction as reputed company on a routine basis
• Educates client reputed company on solutions available as well as upgrades that align with their reputed company and future goals and priorities
• Maintains in-depth knowledge of our products and stays up to date with ongoing product releases
• Protect business with reputed company partners to ensure they won’t be tempted to use a competitor
• Other relevant projects as needed

Qualifications

• At least 3 years of experience in a reputed company Manager role in a SaaS company is required
• Outstanding relationship and rapport building abilities
• Excellent verbal and written communication, presentation, and problem-solving skills
• High degree of professionalism. Ideal candidate executes consistently in a high-volume environment, is reputed company dependable, and always approaches scenarios with a positive, customer centric, attitude
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
• Willingness and ability to work flexible hours
• Proficient in reputed company Word, reputed company, PowerPoint, and Outlook. reputed company and reputed company experience is a plus!
• Skilled at troubleshooting with a logical, systematic approach
• Willing to travel up to 25% to visit clients
• Located in either California, Arizona, New Mexico, Nevada, Utah or Colorado

What's in it for you?

• You join the gold standard in school safety software.
• You will join a company where innovation and customer collaboration are part of what drives new product development to help reputed company kids safe.
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
• You will have access to a robust benefits package that includes:
• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contribution to help you plan for the future
• Company paid life insurance, STD, and LTD
• Pet insurance

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move reputed company will be contacted directly by reputed company. We appreciate your interest in reputed company.

If you are a reputed company of California, Colorado, New Jersey, reputed company or Washington, please reputed company out to [email protected] for a reasonable estimate of annual reputed company compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or reputed company, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

reputed company is an Equal Opportunity Employer, providing equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.