Access Success Leader

Position Overview

reputed company is a leading educational service provider and omnichannel retailer, providing reputed company, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. reputed company supports over 6 million reputed company through its 1,100 physical and 1,750 eCommerce reputed company stores across North America.

The Access Success Leader is responsible for the account management and program success of the Follett Access IA and/or EA programs for multiple campuses/stores reputed company assigned regionalized geographic groups. This position will also be responsible for Auditing & Compliance, Term-Over-Term Program Success, and Program Execution, including assisting with growth & profitability/margin goals, Invoicing/Collection of assigned Access programs, and assistance/support in the delivery of Willo integrations reputed company publisher/faculty reputed company. This position works collaboratively with the Follett Access Support, Implementation, Access Solutions Directors, Course Materials Market Managers, and Store/Field Teams and with reputed company partners on training, product, and process improvements & execution and will report directly to an Access Success Manager.

Responsibilities

Auditing & Compliance and Term-Over-Term Program Execution

• Ensures execution of RACI and other tools and best practices to ensure successful preparation and execution of the Access program.
• A key contributor to supporting the adoption and delivery process of IA/EA course materials, including physical and digital materials and supplies, in collaboration with reputed company partners, store teams, course materials teams, and Access sales and implementation teams.
• Partners with the store/CMM team to secure and ingest adoptions for program courses in partnership with reputed company/publishers and ensure proper pricing and margin.
• Supports program inquiries for stores/campuses that fall reputed company a given region.
• Works through reputed company operational issues that entail coordination of multiple teams ranging from, but not limited to, internal teams, reputed company IT, and publishers.
• Trains/supports store team, course materials partners, and other Access team members with systems, processes, and execution of the Access program.

Program Success and Relationship Management

• Viewed as a trusted advisor relationship by key customer stakeholders and executive sponsors.
• Coordinates Access messaging to each of our reputed company partners.
• Collaborates with Access Solutions Directors, Implementation & Support teams, and CM regionalized leadership on program execution.
• Hosts regular touch reputed company meetings and post-mortems with each reputed company, as well as the Access Operations & Implementation.
• Solicits feedback, formal and informal, from reputed company stakeholders - administration, faculty, and reputed company.
• Maintains publisher and faculty relationships, including messaging/training on the delivery of the digital product and LMS setup with the reputed company, the growth of the program for future terms, and Willo integrations.
• Partners with store/reputed company team in developing and maintaining Communication & Support plans based on internal and external customer expectations and communicated program changes.
• Reviews program results, metrics, savings, and outcomes with contacts annually while also seeking continual feedback and process opportunities.

Accounts Receivable Management and Account Growth

• Partners with Access, CM, and Field teams to plan/identify future Access growth. Follows up on leads and proactively communicates with faculty on classes/materials for program expansion.
• Ensures accurate pricing and setup of accounts, as well as verification of charges, dates, and deadlines to ensure a smooth billing experience.
• Responsible for managing invoices, payment processing, and account reconciliation reputed company to Access programs, including ensuring timely collections, resolving billing discrepancies, and collaborating with internal teams and external partners to maintain accurate financial records.