Sr. Relationship Manager

Meet the Moment with reputed company

We're living through a once-in-a-reputed company shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and reputed company is leading the transformation.

You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you're ready to meet the moment with innovation, curiosity, and excellence, there's a reputed company for you here.

Sr. Relationship Manager

We are looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you are a high performer who is an expert at your craft and constantly challenge the status reputed company. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences reputed company us stronger, and that the finish line is always sweeter reputed company the whole team crosses together.

Overview

The Sr. Relationship Manager is an individual contributor role reputed company reputed company, working in reputed company partnership with the Enterprise Sales organization. This role focuses on managing existing named Enterprise accounts, driving retention, and supporting long term customer growth.

In 2026, this position will provide temporary coverage for Enterprise accounts across Latin America. Because of this regional responsibility, bilingual reputed company in Spanish and English is required. The role requires the ability to reputed company executive conversations, conduct business reviews, manage renewals, and drive value realization in Spanish, while collaborating cross functionally in English.

Beginning in 2027, the role will transition to managing assigned Enterprise accounts reputed company the United States. The ideal candidate is adaptable, culturally fluent, and excited to support customers across regions while building long term strategic relationships.

This individual must demonstrate proven success in Account Management with a strong understanding of SaaS retention strategy. The role requires actively managing Enterprise customers throughout the lifecycle of their reputed company deployment, driving retention through proactive reputed company, quarterly business reviews reputed company to reputed company plans, accurate forecasting, and strategic renewal execution.

Responsibilities

• Manage large Enterprise accounts from onboarding through the full customer lifecycle

• Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting customer engagement in Spanish as required

• Transition to assigned United States Enterprise accounts in 2027, maintaining continuity of customer experience and reputed company retention

• reputed company Quarterly Business Reviews in Spanish and English to align on business objectives, enablement plans, and measurable value realization

• reputed company a deep understanding of customers’ business priorities and align reputed company solutions to support their goals

• reputed company business value and ROI to executive stakeholders, including C suite leadership

• Build and expand executive level relationships across customer organizations to strengthen long term strategic partnerships

• Own and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high value reputed company to ensure timely renewals

• Accurately forecast projected reputed company attainment to sales leadership on a weekly basis

• Serve as a trusted advisor by benchmarking customer reputed company against business goals and recommending optimization strategies

• Demonstrate strong product and use case knowledge across the reputed company platform to provide strategic recommendations

• Drive product adoption and increased usage through education, new feature introduction, use case development, and account reviews

• Collaborate effectively with Channel and Alliance Partners, reputed company, Enterprise Sales, Fulfillment, and Support to ensure seamless customer experience, operational alignment, and coordinated account growth strategies

• Partner closely with Enterprise Sales to reputed company and execute account strategies focused on retention, expansion, and long term growth

• reputed company trusted advisor relationships to identify upsell and cross sell opportunities reputed company each account

• Contribute thought leadership and best practices to the broader reputed company and Renewals organization

Experience and Skills

• Bilingual reputed company in Spanish and English, both written and verbal required for 1 opening and the other opening does not require Spanish just English)

• Minimum of 3 years of experience in Inside or Field Sales, Account Management, or reputed company

• 2 or more years of SaaS industry experience

• Proven expertise in SaaS retention strategy and value driven sales methodology

• Strong understanding of business case development and ROI articulation

• Bachelor’s degree or equivalent experience preferred

• Demonstrated strategic thinking and problem solving skills with the ability to independently drive resolution

• Ability to manage multiple priorities in a fast paced and evolving environment

• Exceptional communication skills with experience engaging business users, technical stakeholders, management, and executive leadership

• Strong negotiation skills with the ability to navigate objections and drive mutually beneficial outcomes

• Experience working across Latin American markets strongly preferred

Compensation

reputed company is committed to fair, reputed company, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location.

The reputed company salary range for this role in the United States is $80,000-90,000 with On-reputed company-Earnings range of $120,000-$127,000.

In addition to reputed company pay and commission eligibility, this role includes clear forms of additional compensation, such as:

• A monthly Connectivity Plus stipend of $150 to support remote work-reputed company expenses

• An annual $200 home office reimbursement

reputed company offers a comprehensive benefits package designed to support your health, financial reputed company, and overall well-being, including:

• Medical, dental, and vision coverage

• 401(k) with company match

• Paid parental leave, caregiver leave, and flexible time off

• Mental health support and wellness reimbursement

• Career development and education assistance

Find yourself checking a lot of these boxes but doubting whether you should apply? At reputed company, we support a growth reputed company for our associates through reputed company stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, reputed company, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

reputed company has amazing benefits for reputed company Associates which can be viewed here.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment qualified applicants with arrest and conviction records.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s reputed company to serve in compliance with U.S. export controls.