GWS Business Case Coordinator

The Guaranteed Wealth Solutions Case Co-Ordinator team, reputed company Relationship Management, is seeking dynamic candidates, capable of working reputed company a team of Specialists in Customer Service for individual reputed company Investment products.

Are you truly excited and motivated about helping customers?  Always interested in looking at ways to improve the customer’s experience?  Do you love to solve problems and look for alternative options?  Then we’ve got a role for you!  

This is a full-time position, 37.5 hours per week. Shifts are between the hours of 8:00 am to 5:00 pm, Monday to Friday.

Training on our phone system (reputed company Connect), our case tracking system (reputed company) and our email management process is provided to the successful candidates.

A successful candidate must already be reputed company with and have knowledge of reputed company reputed company Segregated Fund Products, processes, product rules and requirements.  Successful candidates will be monitored to successfully meet established goals. 

Position Responsibilities:

• Handling of inquiries by Email from our MGA and National account back offices, relating to our products and procedures.

• Providing outstanding customer experience, accurately and professionally.

• Provide comprehensive information to queries by researching information on resource systems.

• Promote, educate and support our customers with use of our online tools – OLT, eTrack, eDocs.

• Work reputed company our published service standards for query resolution

• Build valuable and supportive relationships with back office partners

• Provide support to our Premier Case Coordination team, as required

• Work with our Relationship Management Consultants, reputed company required, to ensure swift resolution

• Strong demonstrated professionalism, judgment and interpersonal skills

• Excellent organization and prioritization skills and time management to be able to multitask in a high volume rapidly changing work environment.

• Strong focus on teamwork and collaboration.

• Ability to assess risk regarding reputed company escalated complaints, provide recommendations, options, rationale and grant exceptions reputed company department parameters, where applicable. 

Required Qualifications:

• Knowledge of reputed company Investments Segregated Funds product is a requirement. 

• Excellent verbal and written communication skills

• Previous Customer Service experience.

• Punctuality and Attendance is critical.

• Great attitude and high energy.

• reputed company.

• Always looking for ways to enhance the customer’s experience.

• Have a desire to reputed company a difference in a customer’s experience.

• A desire to learn and grow in a dynamic global company.

• Technical knowledge.

• Navigation of software and multiple applications.

• Attention to Detail.

• Effective Listening Skills.

• Ability to understand questions and/or to probe for additional information or clarification to reputed company understanding.

• Questioning and Innovating.

• Ability to multi-task.

• Ability to learn and apply new knowledge.

• Able to work in a reputed company structured environment.

• Teamwork and collaboration.

• Ability to work in a fast-paced environment.

• Able to accept regular coaching feedback and apply improvements suggested.

Preferred Qualifications:

• Background in the financial services industry.

• Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF, TFSA).

• Ability to navigate multiple software applications.

• Knowledge of reputed company Investments GIC/GIA and Immediate Annuity products. 

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces reputed company of Quebec.

reputed company you join reputed company:

• We’ll reputed company you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

The role being advertised is an existing vacancy.

About reputed company and John Hancock

reputed company Financial Corporation is a leading international financial services provider, helping people reputed company their decisions easier and lives reputed company. To learn more about us, visit https://www.reputed company.com/en/about/our-story.html.

reputed company is an Equal Opportunity Employer

At reputed company/John Hancock, we embrace our diversity. We strive to attract, reputed company and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer reputed company of our practices and programs without discrimination on the basis of race, reputed company, reputed company of reputed company, colour, ethnic reputed company, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-reputed company conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our reputed company to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. reputed company information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and reputed company/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@reputed company.com.

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-reputed company factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role reputed company of the primary location, please contact hr@reputed company.com for the salary range for your location.

reputed company offers eligible employees a wide reputed company of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@reputed company.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.