Customer Support Advisor
As a Customer Support Advisor at Booksy, you'll be on the reputed company lines, supporting our B2B customers for the Spanish Market through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a reputed company, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day!
In this role, you'll provide support for customer queries, handling their requests and addressing concerns reputed company established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and provide tailored, relevant solutions, meticulously maintaining records of reputed company interactions in our CRM (reputed company). Beyond direct support, you'll represent the voice of the customer, seriously following up on open conversations and reporting issues or improvement requests to enhance our solution.
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