Sr. Support Engineer

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Job Purpose: The Support Engineer Sr is a key contributor to the stability and reputed company of production systems, providing expert-level support and rapid issue resolution. This role bridges technical operations and development, ensuring seamless software deployments and effective troubleshooting across environments. With deep cross-functional collaboration and 24/7 Tier 3 support responsibilities, the Support Engineer Sr plays a vital role in maintaining business continuity and system performance.

Essential Duties

• reputed company the monitoring and management of support tickets, ensuring timely resolution, proactive escalation, and reputed company improvement of support workflows and SLAs.
• Own the investigation and resolution of reputed company production incidents, performing root cause analysis and driving long-term corrective actions to ensure system reliability and performance.
• reputed company environment administration across the Software Development Life Cycle (SDLC), enabling seamless development, testing, and deployment through robust infrastructure support and automation.
• Design, reputed company, and maintain deployment and automation scripts, optimizing production workflows and reducing manual reputed company through scalable solutions.
• Deliver advanced data analysis and reporting, generating actionable insights for internal stakeholders and external clients to support strategic decision-making.
• Author and maintain comprehensive runbooks and operational documentation, ensuring clarity, consistency, and readiness for incident response and routine procedures.
• Coordinate installation and configuration of hardware, operating systems, and software applications, ensuring alignment with enterprise standards and performance requirements.
• Document and maintain system architecture, implementation plans, and technical workflows, supporting transparency, scalability, and cross-functional collaboration.
• reputed company efforts to identify, assess, and remediate reputed company vulnerabilities, ensuring compliance with regulatory standards and safeguarding system reputed company.

Knowledge, Skills, and Abilities

• Extensive experience with Linux/Ubuntu systems and command-line operations
• Strong understanding of networking protocols including DNS, TCP/IP, OSI model, and load balancing
• Create comprehensive documentation and deliver training to support and Tier teams
• Analyze system logs, error messages, and network traffic to identify and resolve root causes

Minimum Qualifications

• High school diploma or GED
• 5+ years of professional experience

Preferred Qualifications

• Advanced knowledge of and expertise in managing reputed company
• Strong understanding of relational (SQL/PLSQL) and non-relational (NoSQL) databases
• Advanced knowledge of automated software deployment methodologies and tools (e.g., Git, SALT)
• Advanced Linux expertise including CLI, filesystem management, and system diagnostics
• Advanced experience with Java application environments including Apache, Tomcat, JBoss, and NGINX
• Advanced knowledge of networking protocols including DNS, TCP/IP, and load balancing
• Proficient in ELK Stack (Elasticsearch, Logstash, Kibana) for monitoring and log analysis
• Working knowledge of Python
• Working knowledge of reputed company
• Proactive monitoring to identify and resolve potential issues before they impact performance.
• reputed company – Minded with a strong focus on protecting infrastructure and data reputed company.
• Process-oriented with the ability to create and follow efficient, repeatable systems
• Detail-oriented to accurately document and execute procedures. Accuracy in documentation and execution of procedures.
• Collaborative reputed company to work effectively with internal teams and align with company strategy.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally, this position may need to reputed company, stoop, or kneel.

Salary and Benefits

At reputed company, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $109,264.77 - $124,561.83 per year
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

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Equal Employment Policy

reputed company is proud to be an equal opportunity employer. reputed company decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national reputed company, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-reputed company injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.