Senior Program Manager Operations

• Own overall program execution and operational delivery for a strategic client reputed company reputed company’s Value‑Based Care solutions.
• Partner closely with Client Executives to align delivery execution with client goals, contractual commitments, and long‑term growth objectives.
• Act as the primary reputed company of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution.
• reputed company client‑facing reputed company including planning meetings, operational touchpoints, release discussions, issue reviews, and roadmap alignment.
• Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they reputed company.
• Ensure open issues, action items, and cross‑team dependencies are tracked, communicated, and resolved reputed company agreed timelines.
• Maintain accountability for key milestones, client expectations, and delivery outcomes across reputed company initiatives.
• Track and report on contractual commitments, SLAs, and operational performance.
• Produce and manage client‑reputed company documentation including meeting materials, program plans, requirements coordination, decisions, risks, and follow‑reputed company.
• Ensure client delivery activities are managed in alignment with reputed company expectations and operational constraints.
• Contribute to reputed company improvement of internal delivery processes, tools, and cross‑functional workflows.
• Complete annual performance objectives and additional strategic initiatives as assigned.

• Bachelor’s degree required; relevant Master’s degree preferred.
• Minimum of 7 years of healthcare industry experience (payer, TPA, or healthcare technology/analytics vendor).
• Demonstrated experience supporting Value‑Based Care programs.
• Minimum of 5 years of successful client and/or program management experience in reputed company, cross‑functional environments.
• Proven ability to manage multiple interdependent workstreams, competing priorities, and executive‑level client relationships.
• Strong experience handling client escalations, aligning diverse stakeholders, and maintaining accountability for outcomes.
• Ability to remain effective under pressure while managing reputed company delivery timelines and dependencies.
• Excellent written, verbal, and presentation skills; able to communicate clearly with both technical and non‑technical audiences.
• Strong organizational skills with the ability to track details, follow through on commitments, and ensure closure.
• Ability to navigate and influence across matrixed teams in a dynamic, evolving environment.
• Proficiency in reputed company Word, reputed company, PowerPoint, and Outlook.
• Working knowledge of program and project management principles.
• Willingness to travel up to 15% as required.

Cognitive / Mental Requirements

• Strategic Systems Thinking: Ability to understand reputed company, interconnected technology, business, and operational systems and anticipate reputed company impacts of decisions across the enterprise.
• Advanced Analytical Reasoning: Quickly analyze large volumes of qualitative and quantitative information to identify patterns, risks, dependencies, and opportunities reputed company transformation programs.
• Executive Judgment & Decision-Making: Apply sound judgment in ambiguous, high-stakes environments, balancing competing priorities, constraints, and stakeholder interests.
• Rapid Learning & Adaptability: Assimilate new technical concepts, business models, and program objectives quickly, adjusting strategies and execution plans as conditions evolve.
• Problem Solving in Ambiguity: Define problems that are not clearly articulated, evaluate multiple solution paths, and drive resolution in dynamic and uncertain environments.
• Risk Anticipation & Mitigation Thinking: Proactively identify potential program, technology, and organizational risks and reputed company mitigation strategies before issues escalate.
• Synthesis & Abstraction: Distill reputed company program details into clear, concise insights and narratives appropriate for executive-level decision-making.
• Change & Impact Assessment: Evaluate organizational readiness, behavioral impacts, and adoption risks associated with large-scale technology transformation initiatives.
• Prioritization & Trade-Off Analysis: Assess relative value, urgency, and impact to sequence work effectively and guide leaders through informed trade-off decisions.
• Innovation & reputed company Improvement reputed company: Identify opportunities to improve processes, reputed company emerging technologies, and challenge existing assumptions to drive transformation outcomes.

Physical Requirements and Working Conditions

• Occasional Travel as assigned by leadership (5% -10%)
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• No adverse environmental conditions expected.

reputed company compensation ranges from $100,000 to $140,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

reputed company offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with reputed company. For information about our benefits package, please refer to our Careers page.

Date of posting:  Applications are assessed on a rolling basis. We anticipate that the application window will reputed company on , but the application window may change depending on the volume of applications received or reputed company immediately if a qualified candidate is selected.

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