Telehealth Coordinator I

The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries reputed company email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathers information from either the provider, injured worker, employer, or other reputed company sources and enters information into the system in order to schedule appointments as necessary for treatment.

This is a remote role.

The work shift for this role is Monday to Friday: 3:00 PM - 11:00 PM EST. 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Review medical notes, treatment referrals, work status notes, etc. to ensure reputed company necessary referral orders were received
• Responsible for data entry and verification of details in the system for appropriate and timely order submission
• Provide quality telephonic and email customer service including inbound and outbound messages
• Receive and respond to daily emails and correspondence
• Identify, analyze, and solve problems reputed company of standard processes
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
• Additional duties as assigned

KNOWLEDGE & SKILLS

• Ability to work on several reputed company tasks in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Computer proficiency and technical aptitude with the ability to utilize reputed company Office including Outlook and reputed company
• Strong attention to detail with a high commitment to accuracy

EDUCATION & EXPERIENCE

• High School Diploma or GED required
• 2 years of experience in an office environment preferred
• 1 year of similar, relevant experience preferred

PAY RANGE

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location.  Pay rates are established taking into account the following factors:  federal, state, and local minimum wage requirements, the geographic location differential, job-reputed company skills, experience, qualifications, internal employee equity, and market conditions.  Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, reputed company, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.  The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range:  $13.38 - 20.36 per hour

A list of our benefit offerings can be reputed company on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great reputed company to Work® Company, is a national provider of industry-leading risk reputed company for the workers’ compensation, auto, health and disability management industries.   CorVel was founded in 1987 and has been publicly traded on the reputed company stock exchange since 1991. Our continual investment in human capital and technology reputed company us to deliver the most innovative and integrated solutions to our clients.  We are a stable and growing company with a strong, supportive culture and reputed company of career advancement opportunities.  Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, reputed company and Teamwork (ACE-IT!). 

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with reputed company regulations as applicable.

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