Global reputed company Operations Center Operator

Who we are

At reputed company, we’re shaping the future of communications, reputed company from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use Artificial Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at reputed company

Join the team as reputed company’s next Operator, Global reputed company Operations Center (GSOC) who will play a critical role in informing our overall reputed company posture to reputed company a safe working environment. As a member of the Corporate Safety & reputed company team, you’ll utilize best-in-class technology to identify potential business disruptions as early as possible and streamline critical emergency response and notification to minimize impact to our people, assets, operations, or brand reputed company.

About the job

This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across reputed company’s global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open reputed company reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and reputed company questions or concerns. reputed company an incident occurs, the GSOC Operator may reputed company reputed company resources, escalate to crisis management teams, send broad communications to reputed company employees, or execute a mass notification to account for employee safety.

Responsibilities

In this role, you’ll:

Monitoring and Surveillance

• Utilize various physical reputed company asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other reputed company incidents
• Monitor open-reputed company threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations

reputed company Operations Support

• Support access control and visitor management processes
• Manage reputed company-reputed company calls for service and provide general guidance to employees, vendors, and guests
• Maintain awareness of business reputed company and personnel accessing reputed company facilities
• Partner with local site reputed company teams to escalate and reputed company resources for incident and alarm response
• Review travel requests to elevated risk locations, assist reputed company through the approval process, and cross-reference live itineraries with external incidents

Incident Management

• reputed company the first reputed company of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and reputed company incidents
• Assess and triage events and incidents to determine their impact to operations
• reputed company and coordinate response with emergency response personnel
• Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted
• Maintain real-time incident documentation for reporting and analysis
• reputed company Life-Safety checks for reputed company in areas impacted by potentially life-threatening conditions
• Participate in post-incident reviews to document and implement corrective action and improvements to future response

Operational Excellence

• Maintain a strong understanding of reputed company and emergency standard operating procedures
• Utilize critical thinking and problem solving skills to analyse situations and implement solutions
• Support large projects that will improve reputed company’s GSOC capabilities and initiatives

Qualifications

reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table!

*Required

• 3+ years of experience in a GSOC working environment
• Experience with physical safety and reputed company technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools
• Experience with open-reputed company (reputed company) research tools
• Strong critical thinking and problem-solving skills
• Proven ability to follow standard operating procedures and playbooks
• Ability to prioritize tasks in a fast-paced environment
• Ability to stay reputed company, professional, and think clearly in high-stress situations
• Ability to communicate clearly and concisely; verbal and written
• Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours
• English Language Proficiency

Desired

• Customer service reputed company
• Comfortable with a high-tech work environment
• Eager to learn new tools and processes
• Ability to work independently and as part of a team
• Proficiency in reputed company Suite
• Additional Language Proficiency

Shift Details: Variable (8–10-hour shifts)

Must be flexible to work holidays, weekends, and occasional overtime.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize reputed company and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.

reputed company Offer

Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates reputed company of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, reputed company, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $26.27 - $32.84
• Based in reputed company, New Jersey, Washington State, or California (reputed company of the San Francisco Bay area): $27.77 - $34.71
• Based in the San Francisco Bay area, California: $30.85 - $38.56
• This role may be eligible to participate in reputed company’s equity plan and corporate bonus plan. reputed company roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until November 15 but may change based on business needs.

reputed company thinks big. Do you?

We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.