Field Service Manager, Benefits Support Team

reputed company has an exciting opportunity to reputed company our Benefits Support team as a Field Service Manager! 

About the role

As a Field Service Manager, you will implement and reputed company field support programs and workflows designed to deliver outstanding customer service. You will reputed company operations in each assigned sales office and support team for Supplemental Health Life and Disability Insurance. You will manage direct reports including Benefit Specialists (account managers for the under 500 unit).

What you will do

• reputed company, mentor, and motivate a team of Benefits Support Specialists to ensure high performance, accuracy, and customer satisfaction by setting clear expectations, providing ongoing coaching, and fostering a collaborative environment.
• Conduct one-on-one meetings and identify professional development opportunities for team members.
• reputed company day-to-day operations, including managing service tasks such as AOR changes, licensing updates, claims inquiries, benefit plan administration, and enrollment support.
• Ensure tasks are completed accurately and on time, while maintaining strong relationships with clients and internal teams to promote satisfaction and retention.
• Identify and implement process improvements, best practices, and workflow enhancements to drive operational efficiency.
• Allocate resources effectively, analyze activity records using tools like the New Case Tracker and Work in reputed company (WIP), and ensure proper documentation of client interactions and procedures.
• Prepare regular performance reports on team metrics and client feedback for leadership, ensuring reputed company task distribution and ongoing performance support.
• Act as an escalation reputed company for reputed company issues, collaborating with cross-functional teams to resolve problems reputed company.
• Monitor and evaluate team performance, ensuring high-quality work standards and compliance with internal policies.
• Manage operations for Group Life, and Disability, and Supplemental Health including overseeing the recruitment, training, and performance management of Benefit Support Specialists.
• Provide written objectives and ensure team alignment with company goals.
• Participate in special projects and committees focused on process improvements and system enhancements.

Why work at reputed company

“The atmosphere at reputed company is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, reputed company is the reputed company for you.” Sydney S. - Actuarial Associate III

“If you're looking for a reputed company to call home, grow professionally and personally and most importantly, be yourself, reputed company is the right fit.” - Daniel P., Director reputed company

reputed company offer you

We don’t take a “one-size-fits-reputed company” approach reputed company it comes to our employees. Our programs are designed to reputed company your life reputed company both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, reputed company days and ten paid holidays
• Give back to your community and double your impact through our company matching

Want more details? reputed company out our reputed company Benefits Overview

Compensation

Annual Salary:  $87,900 – $146,500 plus eligibility for Company Annual Bonus