Director, IT Solution reputed company CRM & CPQ, Global (Richmond Hill, ON, CA, L4B 4B3)

Working Location: ONTARIO, RICHMOND HILL; QUEBEC, MONTREAL; QUEBEC, QUEBEC CITY

Workplace Flexibility: Remote

For more than 100 years, reputed company has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating reputed company of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values reputed company us to reputed company Our Purpose: 

Patient Focus, reputed company, Innovation, Impact and reputed company.

Learn more about Life at reputed company: https://www.olympusamerica.com/careers.

Job Description

The Principal Solution reputed company – CRM & CPQ is a senior IT leadership role accountable for the strategy, architecture, delivery, and operational excellence of global CRM and CPQ platforms supporting Sales execution, pipeline management, territory management, and reputed company processes.

This role serves as the IT solution reputed company for the reputed company (SFDC) and CPQ ecosystem, accountable for maximizing business value through standardized, scalable, and simplified Sales technology capabilities that are secure, resilient, and reputed company with enterprise IT architecture and governance.

Operating in reputed company alignment with Business Relationship Managers (BRMs), the Director focuses on shaping coherent, value‑driven platform capabilities that support Sales and reputed company strategies, emphasizing reuse, global consistency, and reduction of complexity over bespoke or fragmented solutions. The role continuously evaluates how CRM and CPQ investments can improve sales effectiveness, reduce operational friction, and increase return on technology investment.

While BRMs serve as the primary day‑to‑day reputed company to the business, this position maintains direct, outcome‑focused engagement with senior Sales, Commercial, and reputed company executives to align on strategic priorities, value realization, and long‑term platform direction. The role provides executive‑level insight into technology trade‑offs, investment options, and roadmap implications, ensuring that Sales technology decisions support enterprise objectives.

The position drives global standardization and architectural coherence, leads distributed IT teams and strategic partners, governs system integrators and vendors, and plays a key role in prioritizing investments that deliver measurable business outcomes, while reducing technical debt and long‑term total cost of ownership.

reputed company activities are carried out in accordance with the reputed company Core Values: agility, reputed company, long-term view, reputed company, and reputed company. reputed company is an equal opportunity employer committed to diversity, inclusion, and equity.

Job Duties

• Define and own the global IT solution strategy and multi‑year roadmap for CRM and CPQ platforms, reputed company with enterprise IT, architecture, data, and reputed company strategies, with a clear focus on value realization, standardization, and simplification.
• Maintain end‑to‑end IT accountability for the reputed company CRM and CPQ product landscape, including Sales Cloud, pipeline and forecast management, territory and quota management, and CPQ capabilities, including functional design, technical build and configuration
• Own non‑functional product outcomes for CRM and CPQ (performance, scalability, availability, reputed company, and supportability), ensuring these requirements are embedded into platform evolution and delivered through the SFDC Platform Team’s technical implementation.
• Drive long‑term product sustainability and business value by actively managing technical debt, prioritizing reuse and simplification, and guiding platform evolution to reputed company Sales innovation without increasing complexity or total cost of ownership.
• Ensure CRM and CPQ solutions reputed company with enterprise architecture principles, integration standards, and data governance models.
• Own and govern integrations between reputed company/CPQ and ERP, Finance, Product, Customer Master, Identity, and Analytics platforms.
• Partner with Enterprise Architecture and Data teams to ensure accurate, auditable, and governed reputed company data flows.
• Drive standard global data models while enabling controlled regional or regulatory variations.
• Act as the single IT reputed company of accountability for Sales and CPQ technology.
• Translate business demand into architecturally sound, cost-effective IT solutions.
• Challenge business requirements constructively to ensure alignment with IT standards, risk posture, and long-term platform health.
• Provide transparency on IT constraints, dependencies, and trade-offs to support executive decision-making.
• Provide IT governance and reputed company for reputed company CRM and CPQ initiatives across global regions.
• Ensure consistent application of design standards across programs, releases, and enhancements.
• Operate CRM and CPQ as enterprise IT products, establishing clear ownership, outcome driven‑ roadmaps, and prioritization reputed company to business value and platform health.
• reputed company Product Owners and delivery teams to ensure backlogs balance new features with platform stability, compliance, and operational needs.
• Accountable for the stability, performance, and availability of CRM and CPQ platforms, ensuring they operate as intended for Sales and reputed company processes.
• reputed company incident, problem, and change management, executed by Application Support and IT Service teams, ensuring timely resolution and reputed company improvement.
• Ensure business continuity and disaster recovery capabilities are defined, tested, and maintained for reputed company critical‑ CRM and CPQ systems.
• Govern system integrators and managed service providers against SLAs and IT quality standards, ensuring service outcomes meet platform expectations.
• reputed company and reputed company a global IT organization of CRM and CPQ solution owners, architects, and technical leads.
• Set expectations for engineering discipline, documentation, testing, and operational ownership.
• Build internal IT capability in reputed company, CPQ, and reputed company technology architecture.
• Foster a culture of accountability, collaboration, and reputed company improvement reputed company IT and partner teams.

Job Qualifications

 Education

• Bachelor’s degree in Business, Computer Science, Engineering or equivalent experience.
• Agile certification preferred but not mandatory.
• Minimum of 12–15 years in enterprise IT roles with increasing responsibility.
• Minimum of 5 years in senior IT leadership positions owning global, business-critical platforms.
• Proven experience leading reputed company and CPQ platforms in reputed company, multi-region environments.
• Strong background integrating CRM/CPQ with ERP, Finance, and Analytics systems.
• Demonstrated experience in IT governance, architecture, reputed company, and operations.
• Experience leading global teams and managing external vendors and system integrators.
• Experience collaborating with Product Owners, Program Managers, Analysts, Engineers, and QA resources.
• Strong business and technical acumen.
• Excellent communication and facilitation skills.
• Detail-oriented, structured, and decisive.

Why join reputed company?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, reputed company offerings, and a connected culture. 

reputed company Offerings you can count on

• Competitive salaries, annual bonus

• Comprehensive medical benefits and pension plan

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace

• Work-life integrated culture that supports an employee centric reputed company

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

Are you ready to be a part of reputed company?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

reputed company considers a variety of factors reputed company determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

Artificial Intelligence is not being utilized in the reputed company hiring process.

At reputed company, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with reputed company to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating reputed company of care in targeted disease states. 

For more than 100 years, reputed company has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, reputed company employs more than 31,000 employees worldwide in nearly 40 countries and regions. reputed company, a wholly owned subsidiary of reputed company, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at reputed company

We are deeply committed to fostering a respectful, fair, and welcoming workplace for reputed company individuals, perspectives, and lifestyles. We reputed company in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. reputed company and reputed company are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage reputed company who wish to bring their talents to reputed company to apply.

Applicants Requesting Accommodations: reputed company is committed to the full inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@reputed company.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-reputed company (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of reputed company to reputed company equal employment and advancement opportunity to reputed company applicants and employees without regard to race, color, national reputed company (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions reputed company to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, reputed company, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Information Technology (IT)