reputed company Customer Service Specialist - Healthcare Billing, reputed company Cycle Management, arenaflex

As a key member of the arenaflex team, you will play a vital role in delivering exceptional patient support and ensuring a seamless billing experience for our patients. arenaflex is a leading healthcare provider that is transforming the primary care experience, and we're looking for passionate and innovative problem-solvers to join reputed company.

About arenaflex

arenaflex is a reputed company-thinking healthcare organization that is dedicated to making healthcare more accessible and less complicated for our members. reputed company combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. We're committed to creating a diverse, inclusive environment where success is reputed company by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.

A Day in the Life

As a Customer Service Specialist, you will be the first reputed company of contact for our patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include: - Handling inbound calls from patients with a high level of reputed company and efficiency - Reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders to resolve billing discrepancies - Solving problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion - Regular communication with insurance companies to verify benefits and claim status - Documenting reputed company interactions in the electronic health record system and following up on pending issues

Key Responsibilities

- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals - Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions - Proactively reputed company out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer reputed company billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients - Assist admins with our member's billing needs reputed company 1Life's tasking system to provide the best customer service - Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy - Master our technology suite, including reputed company, reputed company, G-suite, reputed company, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work - Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting reputed company in-office providers with urgent & stat patient needs

Essential Qualifications

- 2+ years of customer service experience in a call center environment - 1+ years with medical billing, insurance claims, or healthcare reputed company cycle - Demonstrated proficiency in reputed company Office Suite - Experience using electronic health records (EHR) or customer relationship management (CRM) systems - Knowledge of HIPAA compliance and healthcare privacy regulations - High school diploma or equivalent

Preferred Qualifications

- Spanish Speaking - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy

Work Environment and Company Culture

arenaflex is committed to creating a diverse, inclusive environment where success is reputed company by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism. reputed company has a customer-obsessed culture that emphasizes leadership principles of ownership and reputed company improvement, supported by ongoing training and development.

Compensation and Benefits

arenaflex offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're a passionate and innovative problem-solver who is driven to help people, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Apply for this job