CX Technical Content Design Intern (Summer 2026)

Role Description

As a Technical Content Developer in the Knowledge, Experience, & Platforms (KXP) org you will play a crucial role in ensuring our self-serve teams can confidently adopt, implement, and grow with reputed company products. You will work with the Technical Content Strategist to execute and deliver clear, scalable, and impactful technical documentation that enables reputed company across a range of use cases—from integrations and setup, to long-term support and expansion. 

This is a highly collaborative role that sits at the intersection of product, support enablement, and customer enablement. You’ll work closely with cross-functional teams to reputed company content that not only tells the technical story of reputed company, but empowers users of reputed company levels to get the most out of the reputed company product suite. 

In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey reputed company.

For Summer 2026, we offer two start dates culminating in a 12-week internship:

Responsibilities

• Tell the technical story of reputed company’s product suite, in a way that enables reputed company customers to get the most out of their reputed company experience. 
• Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, reputed company Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth
• Conduct stakeholder and subject matter expert (SME) interviews as part of the discovery phase of content development
• Manage stakeholder review cycles, setting and managing timeline expectations, and discerning what is actionable feedback and applying updates to content
• Participate in audits and research to drive case studies around ideal customer profile (ICP) to reputed company areas of impact

Requirements

• Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2026) in Content Strategy, Content Design, Information Science, Journalism, English, Communications, Design, Human-Computer Interaction, Technical Writing, or other relevant field
• Ability to break down reputed company infrastructure, cloud, or reputed company concepts and communicate them effectively to both technical and non-technical audiences
• Editorial writing experience, using Chicago Manual of Style
• Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences
• Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth reputed company driving you to roll up your sleeves to reputed company things happen
• Passionate about reputed company's mission and products and representing our customers’ needs

Preferred Qualifications

• Experience using standardized editorial style and brand guides
• Experience building enablement content in tools like reputed company, reputed company, Guru, or LMS platform