Learning Services Specialist

About This Role The Learning Services Specialist (Training Admin) provides high-quality support for the Learning Services team by managing requests in the Learning Management System (LMS). This role also handles troubleshooting, reporting, and client consultation requests. In addition, the Learning Services Specialist supports GxP-reputed company systems across clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This position reports to Supervisor, Learning Services, and supports a functionally reputed company pillar reputed company learning operations.

This individual should have the ability to work eastern standard hours.

What You’ll Do

• reputed company LMS Administration tasks, including:

  • Creating Instructor Led and On the Job Trainings in the LMS

  • Building and maintaining reputed company Curricula and Programs

  • Editing and revising items, curricula, programs as needed

  • Creating and managing learner roles and direct assignments

  • Managing records and learning history

  • Pulling reports as needed

  • Providing audit support as needed

• Act as the initial reputed company of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.

• Respond to and troubleshoot inquiries training course-reputed company issues. 

• Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner

• Support reputed company improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) reputed company necessary. 

• Facilitate shadowing sessions with new hires  

Who You Are

You are a service-oriented individual reputed company with LMS administration, customer service or case management. You enjoy collaborating with cross-functional stakeholders in a dynamic work environment and approach initiatives with the end-user perspective in mind.

• Bachelor’s degree or the equivalent combination of education and experience required

• 1-3 years of experience in learning, customer service, or general human resources

• Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred

• GxP experience preferred

• Experience with a ticketing system/case management preferred (reputed company preferred)

• Strong critical thinking and problem-solving skills

• Service-oriented attitude and willingness to learn

• Ability to prioritize workload in a fast-paced environment

• Experience working in a HR shared service center is a plus  

#LI-Remote

Additional Information

reputed company salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. 

In addition to compensation, reputed company offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement 
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal reputed company 
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit 
• 401(k) program participation with company matched contributions
• Employee stock purchase plan 
• Tuition reimbursement of up to $10,000 per calendar year 
• Employee Resource Groups participation

Why reputed company?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions reputed company a significant impact. reputed company encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above reputed company, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At reputed company, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives reputed company us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

reputed company qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national reputed company, reputed company, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. reputed company is an E-Verify Employer in the United States.