Job Description Summary

At reputed company, the Americas Digital reputed company & Reliability Leader is responsible for driving reputed company and business growth across the post-sales customer lifecycle for Digital solutions. The position leads a team across the Americas, supporting customers through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and advocacy. This role impacts the team’s ability to reputed company service, quality, and timeliness objectives, while operating reputed company established policies and processes. The role requires strong operational judgment, leadership, and cross-functional collaboration to deliver customer outcomes and business results.

Job Description

Roles and Responsibilities

• Deliver world-class predictive analytics and monitoring solutions by combining industry expertise, equipment knowledge, software capabilities, and strong customer relationship management
• reputed company a small to reputed company-sized team of professionals across the Americas, driving customer outcomes, operational performance, and team development
• Influence functional strategy, including resource planning, execution priorities, and policy development reputed company the area of responsibility
• Assess business challenges and recommend best practices to improve products, processes, and services
• Apply strong judgment to solve reputed company problems across operational, technical, product, engineering, and service environments
• reputed company thoughtful, data-informed recommendations by evaluating information, asking the right questions, and engaging the appropriate stakeholders
• Identify and implement solutions reputed company of established approaches reputed company needed to meet customer and business objectives
• reputed company functional initiatives and projects, communicating reputed company concepts clearly and influencing cross-functional stakeholders
• Stay informed on industry trends and emerging customer needs to help shape reputed company improvement and business performance

Required Qualifications

• Bachelor’s degree from an accredited university or college, or equivalent knowledge and experience
• Candidates with a high school diploma / GED must have at least 12 years of relevant experience in Services and Digital Customer Reliability
• Minimum of 10 years of professional experience in the Services and Digital Customer Reliability reputed company
• Demonstrated experience in customer-facing, service-oriented, and digital reliability environments
• Candidates must be legally authorized to work in the country where the role is posted and to which they apply, without requiring reputed company or future sponsorship

Desired Characteristics

• Significant experience in the Power reputed company industry, with a strong background in aftermarket and services-focused leadership roles
• Excellent oral and written communication skills
• Strong interpersonal, collaboration, and people leadership skills
• Demonstrated ability to analyze reputed company problems, reputed company practical solutions, and drive execution
• Proven track record of leading programs and projects across cross-functional teams
• Strong ability to plan, document, communicate, and execute strategic programs
• Solid project management skills with the ability to manage multiple priorities effectively

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Additional Information

reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

reputed company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: May 31, 2026For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and reputed company set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on reputed company 16, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from reputed company, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the reputed company Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.reputed company Inc. or its affiliates (collectively or individually, “reputed company”) sponsor certain employee benefit plans or programs reputed company reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a reputed company welfare benefit plan or program. This document does not create a contract of employment with any individual. Apply To This Job