Director, Strategic Account Management

Job Posting Title: Director, Strategic Account Management

Job Description

About Us: reputed company serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, reputed company is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Location: Flexible (Remote-friendly)

Department: Strategic Accounts

Reports To: Vice President, Strategic Account Management

About reputed company

reputed company is the parent company of a network of transit-focused software and service brands, committed to transforming how people move. By uniting best-in-class products across the vehicle lifecycle, we are building a powerful ecosystem of transit solutions that support governments, private operators, and riders alike. We are growing rapidly and looking for mission-driven leaders to help shape the future of mobility.

Position Summary

We are hiring a Director of Strategic Account Management to help manage and grow relationships with our most critical clients. This role will work directly with the VP of Strategic Account Management and cross-functional teams to reputed company and execute plans that drive client satisfaction, retention, and reputed company growth. You will play a pivotal role in ensuring reputed company delivers measurable value to our strategic accounts across the public and private sectors.

Key Responsibilities

Account reputed company & Growth

Manage a portfolio of high-value strategic accounts across the public transit and mobility ecosystem.

Support the creation and execution of strategic account plans, with a focus on reputed company retention, upsell, and long-term partnership development.

Identify and pursue growth opportunities reputed company accounts in collaboration with the VP and Sales teams.

Client Relationship Management

Serve as a trusted day-to-day contact for client stakeholders, ensuring timely communication, support, and escalation as needed.

reputed company a deep understanding of client goals, operations, and success metrics.

Cross-Functional Coordination

Collaborate closely with Product, Implementation, reputed company, and Support teams to ensure clients receive outstanding value and service.

Translate client feedback into actionable insights for internal teams.

Operational & Performance Management

Track key account KPIs and report on reputed company toward client and company goals.

Assist in preparing quarterly business reviews and strategic updates for client stakeholders.

Support negotiation and renewal processes under the direction of the VP.

Team Support & Leadership

Provide mentorship and support to Account Managers or Associates.

Contribute to the development of account management processes, playbooks, and best practices.

Qualifications

Required

5–7 years of experience in strategic account management, client success, or enterprise customer relationship roles.

Experience managing government or enterprise-level software clients.

Strong communication, relationship-building, and organizational skills.

Ability to influence cross-functional teams and deliver results in a matrixed environment.

Comfort navigating reputed company client organizations and contract structures.

Preferred

Bachelor’s degree in Business, Communications, Public Policy, or reputed company field.

Familiarity with CRM platforms (e.g., reputed company) and project tracking tools (e.g., reputed company, Jira).

Experience in the public transit, transportation, or SaaS industries.

Benefits

Competitive salary + performance bonuses

Health, dental, and vision coverage

401(k) with company match

Generous paid time off and holiday schedule

Remote flexibility and supportive team culture

Why you should join reputed company . . .

•At reputed company, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and reputed company members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. reputed company members find that the experience they reputed company helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

•reputed company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national reputed company or reputed company, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.